Care Support Worker - People Flexi-Bank

Royal Surrey NHS Foundation Trust; Guildford; On-site; GBP 1,515,000 - 2,066,000; Full time

Job summary

Surrey and Borders Partnership NHS Foundation Trust is seeking a dedicated carer to join our Flexi-Bank on a bank shift basis, hosted by Royal Surrey NHS Foundation Trust. The role supports adults with mental health needs across inpatient and community settings in Guildford.

Your duties include observing and recording changes in health, delivering care per care plans, working within the Mental Health Act, and collaborating with MDTs to support recovery-focused care.

Qualifications

• Experience of working as a paid or unpaid carer.
• NVQ Level 2 in Health and Social Care desirable.

Responsibilities

• Observe, report, and record changes in clients’ physical health, mental health, and behaviour.
• Deliver care and support in line with agreed care plans and MDT guidance.
• Work in accordance with the principles of the Mental Health Act (MHA).
• Communicate effectively with clients, relatives, colleagues, and external professionals by telephone and face-to-face contact
• Support clients with daily living activities, including personal hygiene, nutrition, hydration, clothing, laundry, sleep, mobility, and maintaining a safe environment.
• Provide emotional support, therapeutic engagement, and social activities while maintaining professional boundaries.
• Assist in the assessment, planning, implementation, and evaluation of individual care programmes.
• Develop and maintain positive professional relationships with colleagues, agencies, and healthcare professionals to support recovery-focused care.
• Carry out escort duties for clients under the direction of the nurse in charge.
• Complete observations and monitoring in line with individual care plans and Trust policies.
• Support and co-facilitate therapeutic and social group activities where required.
• Undertake and record prescribed physical observations and promptly report concerns to the nurse in charge.
• Complete the Trust’s mandatory Care Certificate Induction Programme where applicable.

Education

NVQ Level 2 in Health and Social Care

Job description

Important Information for Applicants: This vacancy is for Surrey and Borders Partnership NHS Foundation Trust (SaBP).

This role is offered through Flexi-Bank, a collaborative temporary staffing service delivered in partnership between Surrey and Borders Partnership NHS Foundation Trust and Royal Surrey NHS Foundation Trust. Royal Surrey NHS Foundation Trust acts as the host provider and manages the recruitment, onboarding and administrative processes on behalf of Surrey and Borders.

Please note that although Royal Surrey NHS Foundation Trust branding may appear on this advert and within the recruitment system, successful applicants for this vacancy will undertake bank shifts for Surrey and Borders Partnership NHS Foundation Trust.

Why join the Flexi‑Bank?

Work flexibly – choose shifts that suit your lifestyle and availability

Access more opportunities – pick up shifts across mental health, community and acute care settings

Get paid fairly and on time – competitive rates and fast access to earnings through Stream

Stay supported – benefit from training, development and guidance from our dedicated Temporary Staffing Team

Be part of something bigger – join a growing collaborative of NHS Trusts across Surrey

Directorate:

Working Age Adults and Older Adult In-Patient Units

Locations:

2) Guildford Road, Chertsey, KT16 0PL

Interview Date:

26th October, 2026

Interview Location to be confirmed.

Main duties of the job

• Observe, report, and record changes in clients’ physical health, mental health, and behaviour.
• Deliver care and support in line with agreed care plans and Multi-Disciplinary Team (MDT) guidance.
• Work in accordance with the principles of the Mental Health Act (MHA).
• Communicate effectively with clients, relatives, colleagues, and external professionals by telephone and face-to-face contact
• Support clients with daily living activities, including personal hygiene, nutrition, hydration, clothing, laundry, sleep, mobility, and maintaining a safe environment.
• Provide emotional support, therapeutic engagement, and social activities while maintaining professional boundaries.
• Assist in the assessment, planning, implementation, and evaluation of individual care programmes.
• Develop and maintain positive professional relationships with colleagues, agencies, and healthcare professionals to support recovery-focused care.
• Carry out escort duties for clients under the direction of the nurse in charge.
• Complete observations and monitoring in line with individual care plans and Trust policies.
• Support and co-facilitate therapeutic and social group activities where required.
• Undertake and record prescribed physical observations and promptly report concerns to the nurse in charge.
• Complete the Trust’s mandatory Care Certificate Induction Programme where applicable.

Working for our organisation

Surrey and Borders Partnership NHS Foundation Trust is the leading provider of health and social care services for people of all ages with mental ill-health and learning disabilities in Surrey and North East Hampshire. We also provide social care services for people with a learning disability in Croydon and ASD and ADHD assessment services in Hampshire.

We actively seek to engage people who use our services and our communities in improving the mental wellbeing of the local population. We work closely with other NHS and voluntary sector organizations who provide services and support people who use services and carers.

Surrey is a beautiful county lying just 30 minutes away from Central London and from the South Coast.

Our historic market towns and bustling districts are enveloped in wonderful countryside, and our excellent road and rail networks bring the rest of the country within easy reach.

For international travel, both Gatwick and Heathrow airports are nearby.

Would you like to work in an organisation that sits in the top 10 best NHS Mental Health, Learning Disability and Community Services Trusts to work for?This ranking is based on staff feedback in the 2023 NHS Staff Survey.

Detailed job description and main responsibilities

• Monitor and accurately document any changes in clients’ mental state, physical wellbeing, mood, behaviour, and overall presentation, escalating concerns appropriately.
• Provide person-centred care in accordance with agreed care plans, MDT decisions, and organisational policies.
• Maintain awareness of the Mental Health Act (MHA) and ensure care is delivered safely, lawfully, and respectfully.
• Communicate clearly and professionally through verbal, written, telephone, and face-to-face interactions.
• Assist clients with activities of daily living, including: Personal hygiene and grooming, Nutrition and fluid intake, Dressing and laundry, Maintaining a clean and safe personal environment, Sleep and rest routines, Mobility and physical activity, Toileting and elimination needs
• Respect and promote each client’s individuality, dignity, privacy, cultural background, values, sexuality, and spiritual beliefs.
• Encourage participation in meaningful social, therapeutic, and recreational activities to promote wellbeing and recovery.
• Build professional and therapeutic relationships with clients while maintaining clear professional boundaries at all times.
• Contribute to the assessment, planning, implementation, and evaluation of care and recovery plans.
• Work collaboratively with nursing staff, MDT members, external agencies, carers, and other professionals to ensure continuity and quality of care.
• Carry out escort duties for clients attending appointments, activities, or leave arrangements as directed by the nurse in charge.
• Conduct observations in accordance with individual care plans, client risk levels, and HPT Trust policies.
• Participate in and, where appropriate, co-facilitate therapeutic groups and structured engagement activities.
• Undertake and accurately record physical observations, including: Blood pressure, Temperature, Pulse, Respirations, Blood glucose monitoring, Urinalysis, Weight and height measurements
• Promptly report all physical observation results, concerns, or abnormalities to the nurse in charge.
• Complete all mandatory training requirements, including the Care Certificate Induction Programme where applicable.

Person specification

Qualifications

• An NVQ Level 2 in Health and Social Care is desirable

Experience

• Experience of working as a paid or unpaid carer

Employer certification / accreditation badges

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.