People-First Service Advisor — Automotive

Perrys Motor Sales Ltd; Mansfield; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Pension

Life assurance

30 days holiday

Company discounts

Job summary

Perrys Motor Sales Ltd is hiring a Service Advisor to be the main point of contact for customers in the aftersales journey. You will help book in services, discuss repairs, and guide customers on suitable aftersales products, ensuring a smooth and positive experience at Perrys.

We welcome applicants from a customer services background; a full UK driving licence is required and some Saturdays are on a rota. Training and development support will be provided.

Qualifications

• Clear communication and ability to listen to customers’ needs.
• Passion for delivering outstanding service with a customer‑first approach.
• Commitment to fairness and doing the right thing for customers.
• Full UK driving licence is required.

Responsibilities

• Book in customers and arrange courtesy cars as needed.
• Discuss service or repair details with customers and manage expectations.
• Advise customers on aftersales products that suit their driving needs.
• Resolve customer queries promptly to ensure a smooth service journey.

Skills

Communication skills

Active listening

Customer service

UK Driving Licence

Saturday work

Job description

Perrys Motor Sales Ltd is hiring a Service Advisor to be the main point of contact for customers in the aftersales journey. You will help book in services, discuss repairs, and guide customers on suitable aftersales products, ensuring a smooth and positive experience at Perrys.

We welcome applicants from a customer services background; a full UK driving licence is required and some Saturdays are on a rota. Training and development support will be provided.