People-First General Manager: Lead Guest Experience

Baresca; Sutton Coldfield; On-site; GBP 44,000 - 60,000; Full time

Benefits offered by this job

50% off food at our restaurants

Annual management awards

Birthday card & gift

Supplier & research trips

Meals on duty

Career progression

Company pension

Long service awards

Christmas Day & Boxing Day off

Job summary

Baresca Tapas in Mere Green is seeking an experienced General Manager to take full ownership of day-to-day operations and guest experiences. This hands-on leadership role requires a natural host who thrives on floor presence, building strong teams, and delivering exceptional guest experiences from day one.

You will recruit, train, and develop a high-performing team, set the standard on the floor and in the kitchen, and drive service, food quality, atmosphere, and consistency.

Qualifications

• Proven quality restaurant experience as a General Manager or on track as a DGM seeking first GM role.
• Natural host who connects easily with guests.
• Warm, confident, and calm under pressure.

Responsibilities

• Lead the successful day-to-day running of the restaurant.
• Take full ownership of front-of-house operations and guest experience.
• Recruit, train, and develop a high-performing team.
• Set the standard on the floor and in the kitchen through visible leadership.
• Drive service, food quality, atmosphere, and consistency.
• Oversee events, private bookings, and group reservations.
• Collaborate with directors to deliver commercial and cultural success.

Skills

General Management

Guest Experience

Team Leadership

Staff Training

People-first Leadership

Job description

Baresca Tapas in Mere Green is seeking an experienced General Manager to take full ownership of day-to-day operations and guest experiences. This hands-on leadership role requires a natural host who thrives on floor presence, building strong teams, and delivering exceptional guest experiences from day one.

You will recruit, train, and develop a high-performing team, set the standard on the floor and in the kitchen, and drive service, food quality, atmosphere, and consistency.