People-Driven Store Leader: Elevate Customer Experience

Virgin Media O2; Glasgow; On-site; GBP 26,000 - 36,000; Full time

Job summary

Virgin Media O2 in East Kilbride, Glasgow is seeking an Assistant Store Manager to lead a team and deliver exceptional customer experiences every day. You will live our core values, coach and inspire staff, and drive a culture of retail excellence across the store.

In this role you will develop your people, manage performance, ensure compliance with standards, and keep operations smooth while keeping the customer at the heart of every decision.

Qualifications

• Experience in a fast-paced environment.
• Experience in leading and developing teams.
• Experience delivering first class customer experiences.
• Experience following processes and procedures.
• Experience delivering reviews and performance management.
• Experience working towards targets and driving success.

Responsibilities

• Lead and coach store team to deliver retail excellence.
• Put customers at heart of decisions and ensure great in-store experiences.
• Drive performance, engagement and compliance with store standards.

Skills

Team leadership

Customer service

Process adherence

Performance management

Target driven

Communication skills

Tools

Retail systems

Job description

Virgin Media O2 in East Kilbride, Glasgow is seeking an Assistant Store Manager to lead a team and deliver exceptional customer experiences every day. You will live our core values, coach and inspire staff, and drive a culture of retail excellence across the store.

In this role you will develop your people, manage performance, ensure compliance with standards, and keep operations smooth while keeping the customer at the heart of every decision.