Assistant Store Leader East Kilbride

Virgin Media O2; Glasgow; On-site; GBP 26,000 - 36,000; Full time

Job summary

Virgin Media O2 in East Kilbride, Glasgow is seeking an Assistant Store Manager to lead a team and deliver exceptional customer experiences every day. You will live our core values, coach and inspire staff, and drive a culture of retail excellence across the store.

In this role you will develop your people, manage performance, ensure compliance with standards, and keep operations smooth while keeping the customer at the heart of every decision.

Qualifications

• Experience in a fast-paced environment.
• Experience in leading and developing teams.
• Experience delivering first class customer experiences.
• Experience following processes and procedures.
• Experience delivering reviews and performance management.
• Experience working towards targets and driving success.

Responsibilities

• Lead and coach store team to deliver retail excellence.
• Put customers at heart of decisions and ensure great in-store experiences.
• Drive performance, engagement and compliance with store standards.

Skills

Team leadership

Customer service

Process adherence

Performance management

Target driven

Communication skills

Tools

Retail systems

Job description

Summary

Location: East Kilbride, Glasgow

Job Type: Full Time

Posted Date: 26-Aug-2026

Ref #: 75429

As an Assistant Store Manager you'll bring our core values to life through your team of employees. Retail excellence will be the standard encouraged day to day, in everything you do. With every decision you make and direction you set, you will put the customer at the heart of your thinking. You will help create a successful, motivated and engaged team through leading, coaching and inspiring. You will encourage team members to love the job they do. Making every day better for our customers through personal experiences that count.

Who we are

The UK's fastest broadband network. The nation’s best-loved mobile brand. And, one of the UK's biggest companies too. Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions. Together, we are Virgin Media O2, and we can't wait to see what you can do.

Accessible, inclusive and equitable for all

Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us.

The must haves

• Experience working in a fast paced environment, not necessarily Retail.
• Experience in leading and developing teams
• Experience delivering first class customer experiences
• Experience following process and procedures
• Experience delivering reviews and performance management
• Experience working towards targets and driving success.

The other stuff we are looking for

• Strong communication and listening skills
• The ability to change and adapt to the business needs
• Experience in using systems and following processes
• Experience adhering to key compliance requirements in relation to standards, Health & Safety, cash management, security and stock management, FCA compliance, refunds and discounts.

What's in it for you

Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world. Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you'd like to. These are designed to support both you and your loved ones, making sure that you're covered no matter what life throws your way.