Customer-Driven Store Leader — Coaching Teams to Win

Virgin Media O2; Bangor; On-site; GBP 32,000 - 42,000; Full time

Job summary

Virgin Media O2 in the United Kingdom is seeking an Assistant Store Manager to lead a team of colleagues, coach performance and deliver retail excellence with the customer at the heart of every decision.

You will inspire, develop and motivate the team, ensure smooth store operations, adhere to procedures and safety standards, and drive sales targets through outstanding service and process discipline. The role offers the chance to make daily improvements that impact customers and colleagues alike.

Qualifications

• Experience working in fast-paced environments.
• Proven ability to lead and develop teams.
• Experience delivering first-class customer experiences.
• Experience following processes and procedures.
• Experience delivering reviews and performance management.
• Experience working towards targets and driving success.

Responsibilities

• Lead and coach store team to deliver retail excellence.
• Put customers at heart of every decision.
• Ensure compliance with health & safety, cash handling and stock control.
• Drive performance reviews and achieve sales targets.

Skills

Lead and develop teams

Customer experience

Process adherence

Performance management

Target driven

Communication skills

Adaptability

Systems usage

Regulatory compliance

Tools

POS systems

Job description

Virgin Media O2 in the United Kingdom is seeking an Assistant Store Manager to lead a team of colleagues, coach performance and deliver retail excellence with the customer at the heart of every decision.

You will inspire, develop and motivate the team, ensure smooth store operations, adhere to procedures and safety standards, and drive sales targets through outstanding service and process discipline. The role offers the chance to make daily improvements that impact customers and colleagues alike.