People & Culture Manager

TN United Kingdom; London; On-site; GBP 40,000 - 70,000; Full time

Job summary

An innovative coffee company in London is seeking an HR Business Partner to lead their People and Culture initiatives. This role offers a unique opportunity to shape a vibrant workplace culture while navigating complex HR challenges. You'll collaborate with diverse teams, implement talent development programs, and drive organizational change in a fast-paced environment. Join a forward-thinking organization committed to sustainability and employee well-being, and help create a positive impact within the coffee industry. If you're passionate about HR and ready to make a difference, this role is perfect for you.

Benefits

25 days of holiday plus Bank Holidays

Access to company wellness scheme

Full access to mental health service

Great staff discounts for friends and family

Qualifications

• Proven experience as an HR business partner or senior HR generalist.
• In-depth knowledge of UK labour legislation and HR best practices.

Responsibilities

• Create and sustain a vibrant company culture aligned with Grind’s vision.
• Act as a trusted advisor on employee relations matters.
• Oversee the performance management process and drive engagement.

Skills

UK labour legislation knowledge

Interpersonal skills

Analytical skills

Problem-solving skills

Employee relations management

Coaching and development

Education

CIPD level 5 or equivalent

Job description

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Grind is a coffee company that lives in London. Since opening Shoreditch Grind in 2011, we've expanded across London with cafés, coffee trucks and a state-of-the-art coffee roastery. Today, we serve millions of cups of coffee across London and the UK each year, and we’ve helped hundreds of thousands of people make better, more sustainable coffee at home.

You’ll find our coffee beans, compostable coffee pods and ready-to-drink coffee cans in people’s homes, supermarkets across the UK and in hotels around the world.

Based in Shoreditch, we have a team of talented people working on everything from product development to finance, to customer experience. We’re looking for someone to join our growing team and help us in building the future of Grind.

We think coffee can be a force for good. Whether it's through creating the UK's first compostable coffee pods, our plastic-free packaging or carbon-free shipping - we're on a mission to be the world's most sustainable coffee company.

In 2023, we created our charity, the Better Coffee Foundation, to undo the damage done by the global coffee industry - in our first year, we recovered 43 million pods' worth of ocean-bound plastic.

A bit about the role.

As the HR Business Partner for Grind Coffee Roasters (GCR), you will play a pivotal partnership role to our Roastery (coffee warehouse & production) and Head Office teams. These units of the company are composed of approximately 100 diverse and driven employees in two different professional settings. As the People and Culture lead for these units, you will be responsible for executing both the strategy and processes. Your responsibilities will span across all aspects, offering an exceptional opportunity to create positive impact.

With a keen understanding of UK labour legislation, you will provide leadership in job/team design, talent acquisition, organisation development, employee relations, talent development, compensation and benefits, and contribute to shaping a vibrant and inclusive work environment. This role requires a seasoned HR professional capable of navigating complex challenges, driving change initiatives, and promoting a high-performance culture within a fast-paced environment. A true HR generalist, your expertise will be instrumental in propelling Grind forward as a dynamic and progressive workplace, committed to the growth and well-being of our team members.

The successful candidate will split their time between our Roastery in Bermondsey and our head office in Shoreditch.

Responsibilities:

Organisational Culture

• Reporting into the Head of People and Culture and partnering with the broader People Team and business leaders, create and sustain a vibrant company culture that aligns with Grind’s vision and values.
• Support the development and implementation of diversity, equity, and inclusion initiatives.
• Work with the People Operations Manager to develop and implement employee surveys aimed at understanding and improving the employee experience.
• Work with the Head of People and Culture to develop and implement reward and recognition programs that inspire and motivate the Grind workforce.

Team Design and Talent Acquisition

• Partner with unit leaders to understand current and future team needs, and design a workforce plan and talent acquisition strategy.
• Support managers to design jobs and team structures to enable delivery of team goals.
• Support managers with recruitment processes.
• Work with the Head of People and Culture to develop a Grind employee value proposition.

Employee Relations

• Act as a trusted advisor on employee relations matters, ensuring a person-centred approach to processes and compliance with UK labour legislation.
• Address and resolve complex employee relations issues, fostering a positive and inclusive work environment.
• Provide training and real-time coaching to managers in order to uplift the overall capability of Grind managers in managing people and employee relations matters.

Talent Development

• Design and execute talent development programs to enhance employee skills and capabilities.
• Partner with L&D to understand the learning and development needs across the units.
• Develop and drive initiatives for continuous learning and professional growth.
• Provide training and coaching to managers to uplift the overall leadership capability.

Performance Management

• Oversee the performance management process, providing guidance to managers on goal-setting, feedback, and professional development plans.
• Implement strategies to drive high performance and employee engagement.

Compensation and Benefits

• Partner with the Head of People and Culture to review the current pay and benefits in place for GCR and make recommendations for the development and implementation of compensation programs.
• Ensure compliance with regulatory requirements and industry standards.

Analytics and Reporting

Partner with the People Operations Manager to monitor, measure, and analyse HR metrics and provide insights and recommendations based on data-driven decisions.

Required Skills, Experience and Attributes:

• Proven experience as an HR business partner or senior HR generalist.
• In-depth knowledge of UK labour legislation and HR best practices.
• Exceptional interpersonal and communication skills and ability to build strong relationships with diverse stakeholders at all levels.
• Strong analytical and problem-solving abilities, with a proactive and solution-oriented mindset.
• Experience in effectively resolving complex employee relations issues.
• Demonstrated experience leading HR initiatives in a dynamic and evolving business environment.
• Ability to drive and manage organisational change.
• Experience effectively coaching and developing people leaders.
• Personal experience as a line manager is beneficial.
• Previous experience in an HR role within a rapidly growing startup environment, and/or a Roastery, warehouse or production facility is an asset.

Qualifications:

CIPD level 5 or equivalent – we know that the pathway to HR excellence is not always a qualification so if you have equivalent education or work experience, your application is welcome.

• 25 days of holiday per annum plus Bank Holidays
• Access to our company wellness scheme
• Full access to our mental health service
• Great staff discounts for friends and family

Grind is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all candidates and employees. If you require adjustments to the application process please let us know.