People & Culture Coordinator — Hospitality HR Lead

IBIS; Wembley; On-site; GBP 29,000 - 35,000; Full time

Job summary

Ibis London Wembley is seeking a People & Culture Coordinator to support HR across the hotel, reporting to the Deputy Manager and Heads of Department. You will manage recruitment, payroll, onboarding and employee records while ensuring GDPR compliance and UK employment law adherence.

You will also drive employee engagement, training, and reporting, contributing to a positive, compliant workplace aligned with Accor's Heartist values. This is a permanent, full-time role at the Wembley site.

Qualifications

• Previous experience in a Human Resources, People & Culture, HR Administrator or HR Coordinator role.
• Strong knowledge of UK employment legislation.
• Excellent administrative and organisational skills.
• Strong communication and interpersonal abilities.
• Proficiency in Microsoft Office, particularly Excel, Outlook and Word.
• Ability to handle confidential information with professionalism and discretion.
• Excellent attention to detail and ability to meet deadlines.
• Eligibility to work in the UK.
• Previous experience within the hospitality sector.
• Experience using HR systems and payroll platforms.
• CIPD Level 3 qualification or currently working towards CIPD certification.
• Experience supporting employee engagement initiatives and training programmes.

Responsibilities

• Manage the full recruitment cycle, including advertising vacancies, screening applications, arranging interviews, onboarding and inductions.
• Maintain employee records, contracts, right-to-work documentation and personnel files in line with GDPR requirements.
• Coordinate payroll preparation and ensure payroll information is accurate and submitted within deadlines.
• Support managers with absence management, disciplinary procedures, grievance investigations and performance management processes.
• Conduct onboarding and offboarding processes, including new starter administration, employee transfers and leaver documentation.
• Ensure compliance with UK employment legislation and Accor policies.
• Monitor mandatory training completion and coordinate development activities across departments.
• Produce regular HR reports and people metrics for the Management Team.
• Support employee engagement activities, recognition programmes, celebrations and team events.
• Assist with employee surveys and action plans to improve engagement and retention.
• Act as the hotel's Sustainability Ambassador, leading colleague engagement initiatives and supporting Accor's environmental commitments.
• Support the annual budgeting process by maintaining accurate staffing and payroll data.
• Promote a positive workplace culture aligned with Accor's Heartist® values.

Skills

Recruitment

Payroll

HR administration

UK employment law

Communication

Discretion

Attention to detail

Education

CIPD Level 3 (desirable)

Tools

Excel

Outlook

Word

Job description

Ibis London Wembley is seeking a People & Culture Coordinator to support HR across the hotel, reporting to the Deputy Manager and Heads of Department. You will manage recruitment, payroll, onboarding and employee records while ensuring GDPR compliance and UK employment law adherence.

You will also drive employee engagement, training, and reporting, contributing to a positive, compliant workplace aligned with Accor's Heartist values. This is a permanent, full-time role at the Wembley site.