People Coordinator (12 month FTC)

ManyPets; London; Hybrid; GBP 25,000 - 45,000; Full time

Job summary

Join a passionate team dedicated to improving the lives of pets and their owners. As a People Coordinator, you'll be the first point of contact for employee queries, managing a variety of HR processes in a supportive and collaborative environment. This hybrid role offers a unique opportunity to grow your HR career while contributing to impactful work. You'll play a key role in ensuring a positive employee experience, from onboarding to offboarding, while working closely with the People team on various initiatives. If you're ready to make a difference in a fun-loving company that values its people, this is the role for you!

Benefits

Best-in-class technology

Financial support for home office setup

Vision support

Flexible working arrangements

Qualifications

• Ideal for someone looking to build their HR career in a collaborative environment.
• Experience in a People or HR team is preferred but not mandatory.

Responsibilities

• Manage People team inbox and assist with various People processes.
• Coordinate onboarding and exit processes, ensuring smooth transitions.
• Support employee relations activities and maintain accurate records.

Skills

HR experience

Confidentiality and discretion

MS Office proficiency

Customer-first mindset

Communication skills

Basic UK employment law knowledge

Education

Experience in People or HR team

Administrative capacity experience

Tools

Bob HRIS

Greenhouse ATS

Culture Amp

Job description

About Us

We love pets - which is why we’re on a mission to make the world a better place for pets and their parents. We offer pet insurance policies with generous pet health benefits that are designed with their needs in mind. We’ve helped half a million pets stay happy and healthy since 2017 - and many more customers throughout the world are joining us every day. Our company is respectful, fun-loving and (most importantly) passionate about pets and their wellbeing. Throughout our business you'll meet people who think differently, aim for impact, and love to try new things. Want to join our pack? Join us. Love every moment. Love ManyPets.

Please note we are looking to appoint this role and have someone in situ by the end of February. This role is a hybrid position, with 2-3 days a week in our London office in Farringdon. Please consider your availability and ability to commute to our office before applying, thank you!

A day in the life

Our team and business has changed a lot over the last two years, and now we’re excited to welcome a People Coordinator to our team to help us deliver the next stage of our People strategy. This role is ideal for someone looking to build their HR career and grow their experience in a warm and collaborative team environment. Our People team cares about empowering and supporting our teams at every stage of the employee lifecycle. From onboarding to offboarding, we aim to make everyone who works with us feel valued. As a regulated business, we’re committed to ensuring fair and transparent practices for our employees and customers alike too.

As a People Coordinator, you’ll be the first point of contact for queries and support across the business. You’ll manage the People team inbox and assist with a wide range of People processes across employee relations, talent, benefits administration, and our systems (Bob HRIS and Greenhouse ATS). You’ll play a key role in ensuring our employees have a great experience throughout their time with us while working closely with the broader People team on various projects and initiatives, including in-person office support for our London HQ in Farringdon.

A friendly, inclusive, and supportive team awaits you, and you'll have plenty of opportunities to contribute to impactful work while learning and growing in your role.

Your responsibilities

Employee Relations

• Respond to employee queries via the People team inbox, ensuring accurate and timely resolutions.
• Support with the planning and coordination of employee relations activities, including scheduling capability, disciplinary, and grievance meetings in line with company policies.
• Coordinate and assist with onboarding and exit processes, including setting up and conducting exit interviews, distributing paperwork, and ensuring smooth onboarding and offboarding processes (e.g., equipment returns).
• Maintain accurate and secure records of People activities, including employee files and documentation.
• Create and share letters for employee changes or adjustments during their lifecycle.
• Prepare and share regular reports on metrics like attrition, using data insights to inform People initiatives.
• Identify opportunities to improve processes and contribute to maintaining a streamlined employee lifecycle.

Team Administration

• Assist the Executive Assistant and in turn, the Senior Leadership Team (SLT) with diary management, ensuring seamless scheduling and coordination.
• Support travel arrangements for SLT members, including booking transport and accommodation.
• Help manage and organise key SLT meetings, providing administrative support as required.
• Support the Senior Talent Partner with interview scheduling and candidate communication throughout the hiring process.
• Support the People Platforms Partner with reference checks and right to work checks on our app, Zinc.
• Assist in coordinating bonding agreements, benefits updates, and other People-related processes, working closely with the Reward and Benefits team.
• Support the People Advisor in drafting letters confirming role amendments such as flexible working arrangements, maternity information, internal movers.

Systems and Data

• Use our People system (Bob) to update employee records, generate reports, and ensure accurate data management.
• Support data tracking and record-keeping for career conversations and employee development.
• Collaborate with the People Ops Director to communicate updates and new initiatives across the business and on our intranet.
• Contribute to broader People projects and provide administrative support to the team as needed.

Your Skills And Experience

• Previous experience working in a People or HR team would be ideal, however we’re open to considering applications from any administrative capacity.
• You’re used to working in a role and team where confidentiality and discretion will be key to your success.
• You are adept with MS Office and capable of writing and copy-checking letters with minimal supervision.
• A customer-first mindset, with a drive to deliver a positive employee experience.
• Proficiency using SaaS platforms (e.g., Bob, Culture Amp, Greenhouse).
• Basic knowledge of UK employment law and its application to day-to-day People activities.
• Excellent written and verbal communication skills, with the ability to share information clearly and concisely.

The interview process

This position has a two-step interview process, which will be held via Zoom.

• Stage 1 – an informal meeting with a member of the People team. We’ll explain more about the role and how your experience matches up with what we need.
• Stage 2 – you’ll meet the People Advisor and the Executive Assistant to the Leadership team. This will be a longer interview up to an hour and we’ll ask you some competency questions.
• Stage 3 – If needed, we may need to hold a final ’30 meeting with our Chief Finance Officer or another senior colleague before extending an offer.

Ways of working

On a typical day you’ll be working from a laptop with a screen, mouse, keyboard, and headset. You’ll be meeting your colleagues on Zoom and keeping in touch regularly via email and Slack too – we’d expect you to be using your computer for around seven hours a day. We’d ask that you have a distraction-free work area and a reliable internet connection with a speed of 25Mbps so you can work effectively. We’ll make sure you have the right home set-up that supports you in the role by providing best-in-class technology, money towards a desk, and vision support.

Inclusion at ManyPets

We promise to give you the same opportunities as everyone else and we won’t discriminate against you at any point in the process. This includes how we source talent, our interview process, our conditions of employment (including pay) and feedback. If you'd like to read more about this, please download our Approach to Inclusion policy.

Reasonable adjustments and support

If you need any help, support, or advice at any point during the hiring process please email [e-mail]. If you want to ask any questions or request an adjustment, please let us know and we'll do what we can to flex our approach.

Connect with us!

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Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Industries: Software Development, Technology, Information and Internet, and IT Services and IT Consulting