People Business Partner

CBRE Enterprise EMEA; City Of London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading facilities management firm is seeking a People Business Partner to join their team in London. In this role, you will support a global account within the Financial and Professional Services Sector, collaborating with Line Managers and HR teams to implement HR initiatives across approximately 800 employees. Key responsibilities include managing recruitment processes, providing employee relations guidance, and leading training programs to foster engagement and performance.

Benefits

Diverse work environment

Career development opportunities

Qualifications

• Demonstrated ability to collaborate across international teams.
• Self-starter with a drive to deliver results.
• In-depth knowledge of employee relations and compliance.

Responsibilities

• Assist with developing onboarding programs and performance management.
• Provide guidance on employee relations and conflict resolution.
• Manage structured recruitment and onboarding to reduce turnover.

Skills

Collaboration

Organisational skills

Conflict resolution

Performance management

Coaching

Analytical judgment

Education

CIPD qualified (desired)

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management.

We are recruiting for a People Business Partner to join our team in London, supporting a global account within our Financial and Professional Services Sector.

As a CBRE People Business Partner, you will collaborate closely with Line Managers and in-country HR teams to implement and communicate HR initiatives, policies, and procedures across a major Facilities Management and Real Estate account comprising approximately 800 employees in 55+ countries. In this role, you will lead and support People programmes that drive engagement and performance within one of CBRE's highest‑calibre teams.

This job is part of the People Strategy and Operations function. They are responsible for the design, execution, and monitoring of human resource programs and policies.

What You’ll Do

• Talent and Workforce Planning
  • Across an account of 800 people, assist with the development of onboarding programmes, career ladders, succession planning, and performance management initiatives.
  • Maintain updated lists of key personnel and roles (Facilities Management and Real Estate) at least annually.
  • Develop and report succession and backup plans for key roles (FM quarterly; RE biannually).
  • Ensure continuity of service delivery during planned and unplanned absences, including transition plans within 30 days of departure notifications.
• Employee Relations and Compliance
  • Provide managers with guidance on employee relations, conflict resolution, disciplinary actions, and performance improvement counselling.
  • Work with managers to identify employment‑related risks and initiate investigations and grievance processes.
  • Apply in‑depth knowledge of principles and procedures to resolve complex People‑related issues.
• Recruitment and Onboarding
  • Manage structured recruitment and onboarding processes to eliminate delays, reduce turnover and ensure staff understand role requirements.
  • Maintain onboarding programmes for FM staff and ensure RE staff are fully onboarded to CBRE and the client, living and breathing our values.
  • Report on onboarding and engagement metrics to underpin continuous improvement.

• Training and Development
  • Conduct training on onboarding, recruitment, management, performance management, diversity and other relevant topics.
  • Coach others, sharing expertise across multiple job disciplines within the function.
• Performance and Reporting
  • Track KPIs and CPIs related to:
    • Account Team Vacancy
    • Skills & Competency Matrix
    • Staff Onboarding
    • Succession Planning
  • Ensure People‑related KPIs and incentives are agreed and implemented.
  • Overseeing People‑related reporting.
• Leadership and Collaboration
  • Lead by example, modelling behaviours aligned with CBRE RISE values.
  • Build consensus and influence stakeholders to achieve agreement.
  • Work through complexity with tenacity and finesse.
  • An emphasis on results and impact.
  • Communicate difficult or sensitive information concisely and with integrity.
  • Be Kind.

What You’ll Need

• A self‑starter with drive to deliver.
• Demonstrated ability to collaborate effectively across international, geographically dispersed teams within a matrix organisation while still making this happen.
• CIPD qualified desirable with sold experience in a similar role
• Ability to exercise judgment based on the analysis of multiple sources of information.
• Willingness to take a new perspective on existing solutions.
• In‑depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Amazing organisational skills with an inquisitive mindset.

About CBRE Global Workplace Solutions

As one of CBRE's core global businesses, Global Workplace Solutions (GWS) provides end‑to‑end services to occupier clients across the entire lifecycle of a building. Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services. Our dedicated teams work across all industries, and support clients ranging from global Fortune 500 companies to single, iconic buildings.

CBRE Group, Inc. is the world's largest commercial real estate services and investment firm, with 2019 revenues of $23.9 billion and more than 100,000 employees (excluding affiliate offices). CBRE has been included on the Fortune 500 since 2008, ranking in 2020. It also has been voted the industry's top brand by the Lipsey Company for 19 consecutive years, and has been named one of Fortune's "Most Admired Companies" for eight years in a row, including being ranked number one in the real estate sector in 2020, for the second consecutive year. Its shares trade on the New York Stock Exchange under the symbol "CBRE."

Application Process

Your application will be reviewed by our Talent Resourcing Team and you will be contacted if you have been successful in being short listed for the role.

No agencies please.

Please note: the job title shown above may be different to local job titles used in our business and issued on any contract of employment.