People Assistant

National Museums; United Kingdom; Hybrid; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Meaningful work

Career growth

27 days annual leave + bank holidays

Health & Dental Insurance

Wellbeing support

Pension

Job summary

Science Museum Group in York is seeking two People Assistants to join the People Support Team on a full-time basis, 35 hours per week. One permanent and one 2-year fixed-term contract. Hybrid working with Wednesdays and Thursdays at the National Railway Museum and remainder from home.

You will provide excellent customer service to colleagues, candidates and managers, handle HR queries, maintain accurate HR records and support recruitment with a high level of accuracy.

Qualifications

• Experience in administration and supporting recruitment activity.
• Ability to manage competing priorities with high accuracy.
• Strong customer service ethos and willingness to help colleagues.
• Experience using HR systems to maintain records.

Responsibilities

• Support colleagues, candidates and managers with HR queries.
• Maintain accurate records in HR systems.
• Assist with recruitment activity and onboarding support.
• Work across hybrid schedule from York and home locations.

Skills

Customer service

Administration

Attention to detail

Organised

Tools

HR systems

Job description

Do you thrive in a busy environment? Are you looking to build your HR knowledge across the employee lifecycle? Would you like to make a real difference to the experience our colleagues have at work?

About us

At the Science Museum Group (SMG), we inspire futures by encouraging people of all ages to explore and engage with science, technology, engineering and maths through our world-class collections, museums and award-winning exhibitions. We deliver this through our people and our People & Culture department is committed to creating a workplace where colleagues feel empowered, engaged and proud to belong.

About the role

We are currently looking for two People Assistants to join our People Support Team on a full-time basis working 35 hours per week. We have one permanent and one 2-year Fixed Term opportunity. This role is based at the National Railway Museum in York with hybrid working also available. As a People Assistant, you'll be part of our national People team, helping colleagues, candidates and managers get the support they need at important moments in their working lives. This is a busy, varied and rewarding role where your care, accuracy and judgement will make a real difference to the experience people have with us. You'll often be the first person colleagues contact when they have a question, so we're looking for someone who genuinely enjoys providing excellent customer service and wants to do the right thing for people. You'll ensure you understand what is needed, and work through sometimes complex queries to find practical, thoughtful solutions. This role offers hybrid working, with Wednesdays and Thursdays based at the National Railway Museum in York and the remainder of the week working from home.

About you

Joining us, you'll have a genuine passion for great customer service and a commitment to helping colleagues feel supported. You'll be organised, approachable and able to balance competing priorities while maintaining a high level of accuracy and attention to detail. Your previous administration experience will mean that you appreciate the importance of efficient processes and effective decision making and the impact this can have on overall employee engagement. You'll use our HR systems and processes to maintain accurate records, support recruitment activity and ensure colleagues receive timely and effective support. You will have experience managing competing priorities while maintaining a high level of accuracy and customer service. Don't feel you meet all the criteria? We welcome you to apply even if your experience doesn't match directly. With your transferable skills, you could be the right candidate for this, or other opportunities that we have.

What we offer

• Meaningful work. We're a mission-led organisation where the work you do supports us in Inspiring Futures.
• Career growth. We offer enhanced support with personal and professional development.
• Work/life balance. We offer 27 days annual leave in addition to bank holidays, along with flexible policies which support you and your home life.
• Health & Dental Insurance. Extra peace of mind, from day one.
• All our colleagues can access an employee assistance programme, access to the Unmind app, and other wellbeing support.
• Colleague networks. Our colleague-led networks are an informal forum for colleagues to come together to discuss topics of shared interest and lived experience. They create a space for people to exchange ideas, discuss best practice, socialise and build a sense of community.
• Enhanced contributory pension. To support you in saving for the future.
• Interest-free loans. When you need a little extra cash for life events or home improvements.
• Great discounts. Free entry to exhibitions, discounts in our shops, cafes, and access to other museums in the NMDC network.

Open for All is one of the Science Museum Group's five core values and sets out our important aspiration to be a place for everyone. We are working hard to understand our organisation better and to develop a culture that recognises and values different backgrounds, mindsets, skills, experience, knowledge, and expertise. By having greater diversity, we believe that we will be a stronger and better organisation, capable to continue to Inspire Futures.

National Museum Directors' Council, National Museums Liverpool, World Museum, WilliamBrown Street, Liverpool, L3 8EN