People and Culture Administrator - Fixed Term 40 Hours per week

Iconic; Greater London; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

29 days annual leave

Learning & Development opportunities

Complimentary team meals

Exclusive team rates

Health cash plan

Employee Assistance Programme

Job summary

Iconic Hotels & Resorts in Chelsea, London, seeks a People & Culture Administrator for 11 Cadogan Gardens and The Chelsea Townhouse. You will support onboarding, training, engagement and compliance across the employee lifecycle.

You will maintain HR records, coordinate training, manage documentation, and help deliver a positive colleague experience in a luxury hospitality setting.

Qualifications

• Experience in HR or People & Culture. hospitality or admin background encouraged.
• Excellent organisation and communication skills.
• Discretion with confidential information is essential.
• Working towards CIPD Level 3 or higher is preferred.

Responsibilities

• Support onboarding and offboarding activities with accuracy and timeliness.
• Coordinate training and development initiatives across hotels.
• Maintain accurate employee records and HR systems.
• Assist with engagement activities, communications, and events.
• Liaise with internal stakeholders and external partners as required.
• Ensure confidentiality and data protection compliance throughout.

Skills

Organisational skills

Attention to detail

Communication

Discretion

Interpersonal skills

Microsoft Office

HR systems

Education

Level 3 CIPD

Tools

HR software

Job description

A little about us:

Nestled in the heart of Chelsea, 11 Cadogan Gardens and The Chelsea Townhouse are two unique five-star boutique hotels with a rich history and unmistakable sense of place. From the Victorian townhouses and eclectic character of 11 Cadogan Gardens to the elegant residential charm of The Chelsea Townhouse, both properties combine heritage with modern luxury and exceptional hospitality.

Part of Iconic Hotels & Resorts and Relais & Châteaux, we are proud to offer a genuinely personal guest experience while being deeply connected to the local Chelsea community.

What we will offer you:

• Monthly tronc charge
• Learning and Development opportunities through Apprenticeships
• 29 days of annual leave, including bank holidays
• Regular team gatherings and appreciation events
• Complimentary team meals
• Exclusive team rates and friends & family rates at our Iconic Hotels & Resorts
• Exclusive team rates with Relais & Châteaux properties worldwide
• Exclusive team rates with London & Regional properties worldwide
• Discounts on spa treatments and products
• Discounts on all food & beverage offerings, including the Cookery School at Chewton Glen
• Special gifts based on length of service
• Team referral programme
• Health cash plan
• Access to our Employee Assistance Programme
• ...and so much more.

About the role:

As a People & Culture Administrator at 11 Cadogan Gardens and The Chelsea Townhouse, the only Relais & Châteaux properties in London, you will play a key role in supporting the employee journey and helping to create a positive and engaging workplace culture. Working closely with the People & Culture team and department leaders, you will provide efficient and professional administrative support across all areas of the employee lifecycle, from onboarding and training to engagement, communication, and compliance.

You will be highly organised, people-focused, and passionate about delivering an exceptional colleague experience while ensuring all People & Culture processes are managed accurately, confidentially, and efficiently.

What will you be doing?

• Maintain accurate and up-to-date employee records and HR systems, ensuring all information is managed confidentially and in line with company procedures.
• Update staffing lists, organisational records, and employee data as required.
• Support the administration and coordination of training activity, including monitoring and updating platforms such as FLOW.
• Assist in organising training sessions, development programmes, and learning initiatives across both hotels.
• Manage incoming and outgoing post and coordinate internal communications, including birthday cards and team announcements.
• Support all onboarding and offboarding activities, ensuring documentation, uniforms, locker keys, and related processes are completed accurately and on time.
• Coordinate uniform ordering for new starters and manage returns for departing employees.
• Maintain notice boards and digital communication platforms with current and engaging information.
• Schedule and track probation reviews, performance milestones, and employee lifecycle activities.
• Prepare and issue employee correspondence and documentation with accuracy and professionalism.
• Ensure training hours and records are proactively monitored and accurately logged.
• Take detailed and accurate notes during formal and informal meetings when required.
• Assist with the organisation and delivery of colleague engagement activities, recognition programmes, team events, and internal celebrations.
• Build positive working relationships with colleagues and managers across all departments to support communication and engagement.
• Provide timely administrative support to the wider People & Culture team and operational departments.
• Liaise professionally with internal stakeholders and external partners where required.
• Prioritise workload effectively, ensuring tasks are completed within agreed deadlines.
• Support wider hotel operations and People & Culture initiatives as required.
• Maintain strict confidentiality when handling sensitive employee information.
• Ensure compliance with company policies, data protection requirements, and employment documentation standards.
• Follow all company procedures, departmental objectives, Health & Safety requirements, and fire safety procedures.

What are we looking for?

• Previous experience in a HR, People & Culture, administration, hospitality or support role.
• Excellent organisational skills with the ability to manage multiple tasks and deadlines effectively.
• Strong attention to detail and a commitment to accuracy.
• Excellent written and verbal communication skills.
• A professional, approachable, and discreet manner, with the ability to handle confidential information.
• Strong interpersonal skills and the ability to build positive working relationships at all levels of the organisation.
• Confidence using Microsoft Office and HR systems.
• A proactive attitude with a willingness to learn, develop, and contribute to team success.
• Excellent administrative and coordination skills.
• The ability to work independently while also being a collaborative team player.
• Working towards or currently studying Level 3 CIPD
• A genuine passion for people, hospitality, and creating a positive employee experience.
• Flexibility and adaptability to support changing business needs within a luxury hospitality environment.

If you are an organised and enthusiastic administrator who enjoys supporting people, building relationships, and creating positive colleague experiences, we'd love to hear from you.