People & Culture Manager

Iconic Hotels & Resorts; Greater London; On-site; GBP 60,000 - 85,000; Full time

Benefits offered by this job

Salary & bonus discussion

Enhanced pension

30 days holiday

Uniform allowance

Private medical care

Cashback healthcare

Career development

Iconic discounts

Meals on duty

Wellbeing events

Cycle to work

Season ticket loan

Refer a friend

Team social events

Job summary

Iconic Hotels & Resorts in London is seeking a People & Culture Manager to lead a high-performing workplace culture at The Mayfair Townhouse. You will shape talent strategy, lead learning and development, and partner with department heads to drive leadership capability and employee experience aligned with our Mayfair heritage.

The role requires strong employment-law knowledge, HR leadership, and excellent communication.

Qualifications

• Commercially minded with a people-first approach.
• HR or People & Culture experience in hospitality.
• Inclusive and engaging workplace advocate.
• Strong knowledge of employment law and HR best practice.
• Excellent communication, influencing and coaching skills.
• Discreet handling of confidential information.
• CIPD Level 5 qualification desirable.

Responsibilities

• Lead the People & Culture strategy across the hotel.
• Oversee end-to-end recruitment and onboarding activities.
• Advise on UK employment law and company policies.
• Ensure compliance with employment legislation and data protection.
• Manage payroll processes and people reporting.
• Champion engagement, wellbeing and inclusion initiatives.
• Support training, succession planning and career growth.
• Analyse people metrics to inform workforce planning.
• Handle employee relations cases with a fair approach.
• Maintain a visible leadership presence across the hotel.
• Promote accountability and exceptional hospitality standards.

Skills

Commercial mindset

HR experience

Inclusive workplace

Employment law knowledge

Communication coaching

Organisational skills

Solutions-focused

Attention to detail

Discretion

CIPD Level 5 desirable

Education

CIPD Level 5 (or equivalent)

Job description

Expect the unexpected...

Curious, engaging, witty and effortlessly intuitive: we are a new generation of lifestyle hotel delivering the unexpected in the heart of Mayfair. A stylish, imaginative home for the modern traveller, we redefine what it means to be a London hotel.

A place where city meets country, where past meets present, and where you'll find luxury and character in equal measure. Located on Half Moon Street alongside Piccadilly, The Mayfair Townhouse hosts 172 rooms & suites, The Dandy Bar, private gym and versatile event spaces.

What's in it for you as People & Culture Manager

• A compensation package of salary, tronc and bonus discussed at interview stage
• Enhanced company pension contribution
• 30 days holiday per annum
• Annual uniform allowance
• Private medical care
• Cashback healthcare cover
• Career development on your Mayfair journey with recognised training providers
• Iconic discounts across the collection
• Meals included on duty, of course
• Wellbeing calendar of events
• Cycle to work scheme / safe bike store
• Season ticket loan support
• Refer a friend incentive
• Team social events, seasonal gifts and much more…

The aim of the role

To create an engaging, inclusive and high-performing workplace culture within The Mayfair Townhouse, leading team engagement, learning and development, colleague wellbeing and employee relations initiatives. The role will partner with Heads of Department to develop talent, enhance leadership capability, ensure compliance with employment legislation and create an exceptional employee experience that reflects the values and ambitions of the hotel.

About you as People & Culture Manager

• Commercially minded with a people-first approach
• Previous HR or People & Culture experience, ideally within hospitality or hotels
• Passionate about creating an inclusive and engaging workplace
• Confident managing employee relations matters end to end and providing practical advice
• Strong knowledge of employment law and HR best practice
• Excellent communication, influencing and coaching skills
• Able to build credibility with managers and team members at all levels
• Highly organised with the ability to prioritise multiple tasks and deadlines
• Solutions-focused, proactive and adaptable in a fast-paced environment
• Strong attention to detail and commitment to compliance
• Professional and discreet when handling confidential information
• A collaborative team player with energy, warmth and enthusiasm
• CIPD Level 5 qualification or equivalent is desirable

Key responsibilities of People & Culture Manager

• Lead and champion the People & Culture strategy across the hotel, ensuring alignment with the Iconic hotel's vision and purpose
• Oversee end-to-end recruitment and onboarding activities to attract, retain and develop exceptional talent
• Provide guidance on UK employment law, company policies and best practice to support informed decision-making and minimise risk
• Ensure full compliance with employment legislation, Right to Work requirements, data protection obligations and company procedures
• Take ownership of People compliance and audit requirements, maintaining accurate records and ensuring the hotel remains inspection and audit ready
• Support payroll processes, colleague lifecycle administration, tronc, contract changes and people reporting, ensuring accuracy and attention to detail
• Champion colleague engagement, wellbeing, recognition and inclusion initiatives that foster a positive and high-performing culture
• Partner with leaders to identify training and development needs, supporting succession planning and career growth opportunities
• Analyse people metrics and trends to inform workforce planning, retention strategies and business decision-making
• Support the delivery of People & Culture projects, driving continuous improvement across processes, compliance and employee experience
• Manage employee relations cases including investigations, disciplinary hearings, grievances, absence management and performance concerns, ensuring a fair and consistent approach
• Maintain a visible and approachable presence across the hotel, building strong relationships and supporting operational teams in a fast-paced environment
• Promote a culture of accountability, professionalism and exceptional hospitality standards throughout the employee journey

We are looking for passionate people people to join our Dandy team! We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.