Maitre D' (Host)

Iconic Hotels & Resorts; Greater London; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Monthly tronc charge

Learning opportunities

Apprenticeships

Annual leave 29d

Team meals

Staff discounts

Employee wellbeing

Job summary

Iconic Hotels & Resorts in London seeks a warm Maitre D to welcome guests and lead dining experiences across Hans' Bar & Grill and other outlets.

You will coordinate arrivals, seating, and guest relations across both properties, delivering personalised service and supporting the team to ensure memorable visits for locals and guests from around the world.

Qualifications

• Warm, confident and engaging personality.
• Experience as host/maitre d or guest relations in hospitality.
• Excellent communication and interpersonal skills.
• Strong organizational skills and ability to manage multiple priorities.
• Proactive and professional approach to problem solving.
• Ability to build relationships and create memorable guest experiences.

Responsibilities

• Act as welcoming face and ambassador of Hans' Bar & Grill and The Chelsea Townhouse.
• Manage guest arrivals, seating, greetings, and departures with care.
• Build relationships with guests, residents, and regulars to create personalized experiences.
• Coordinate guest flow to ensure seamless dining service.
• Support operations during busy periods with managers and colleagues.
• Maintain reservations knowledge and guest preferences; communicate with teams.

Skills

Hospitality

Guest relations

Communication

Organization

Problem solving

Multitasking

Teamwork

Job description

A little about us:

Nestled in the heart of Chelsea, 11 Cadogan Gardens and The Chelsea Townhouse are two unique five-star boutique hotels with a rich history and unmistakable sense of place. From the Victorian townhouses and eclectic character of 11 Cadogan Gardens to the elegant residential charm of The Chelsea Townhouse, both properties combine heritage with modern luxury and exceptional hospitality.

Part of Iconic Hotels & Resorts and Relais & Châteaux, we are proud to offer a genuinely personal guest experience while being deeply connected to the local Chelsea community.

What we will offer you:

• Monthly tronc charge
• Learning and Development opportunities through Apprenticeships
• 29 days of annual leave, including bank holidays
• Regular team gatherings and appreciation events
• Complimentary team meals
• Exclusive team rates and friends & family rates at our Iconic Hotels & Resorts
• Exclusive team rates with Relais & Châteaux properties worldwide
• Exclusive team rates with London & Regional properties worldwide
• Discounts on spa treatments and products
• Discounts on all food & beverage offerings, including the Cookery School at Chewton Glen
• Special gifts based on length of service
• Team referral programme
• Health cash plan
• Access to our Employee Assistance Programme
• …and so much more.

About the role:

As a Maitre D (Host) at 11 Cadogan Gardens and The Chelsea Townhouse, the only Relais & Châteaux properties in London, you will be the welcoming face of our restaurants and dining spaces, creating memorable first impressions and ensuring every guest receives a warm, personalised experience. Working across Hans' Bar & Grill and other Food & Beverage outlets as required, you will play a key role in managing the guest journey, building relationships with our guests and local community, and supporting the wider team in delivering exceptional hospitality that encourages guests to return time and time again.

What will you be doing?

• Act as the welcoming face and ambassador of Hans' Bar & Grill and The Chelsea Townhouse, creating a warm, polished and professional first impression for every guest.
• Manage guest arrivals, greetings, seating arrangements and departures, ensuring every interaction is delivered with care and attention to detail.
• Build strong relationships with hotel guests, local residents and regular patrons, recognising returning guests and helping create personalised experiences.
• Coordinate guest flow throughout service, ensuring tables are managed effectively and guests enjoy a seamless dining experience.
• Support restaurant operations during busy periods, working alongside managers and colleagues to maintain exceptional service standards.
• Maintain a thorough understanding of reservations, table availability, guest preferences and special occasions.
• Communicate guest requirements and preferences effectively with Restaurant, Kitchen, Reception and wider hotel teams.
• Promote the Neighbourhood Card programme and support initiatives that enhance guest loyalty, repeat business and local engagement.
• Respond professionally to guest feedback and concerns, resolving issues wherever possible and escalating as appropriate.
• Develop strong knowledge of menus, promotions, hotel services and local recommendations to confidently assist guests.
• Maintain high presentation standards and consistently demonstrate Company values, policies and service standards.

Carry out end-of-day closing duties, ensuring the restaurant is properly closed, set for the following service and all operational standards, procedures and security requirements are completed.

• Support managers in maintaining an organised, clean and guest-ready environment throughout service and at close of business.
• Follow all Company procedures and Health & Safety requirements, contributing to a safe and professional working environment.

What are we looking for?

• A warm, confident and engaging personality with a genuine passion for hospitality.
• Previous experience in a host, Maitre D, guest relations or customer-facing role within hospitality.
• Exceptional communication and interpersonal skills, with the ability to create positive guest interactions.
• Strong organisational skills and the ability to manage multiple priorities in a busy environment.
• A proactive and professional approach to problem solving and guest satisfaction.
• The ability to build relationships and create memorable experiences for guests and local patrons.
• Excellent attention to detail and a commitment to delivering exceptional service standards.
• Flexibility to work across different outlets and both hotel properties when required.
• Good knowledge of London hospitality and local recommendations would be advantageous.

If you thrive on creating memorable guest experiences, enjoy building genuine relationships and take pride in delivering exceptional hospitality, apply now – we'd love to hear from you!