Pensions Payroll Specialist - Client‑Focused Admin

Civica UK Ltd; Greater London; On-site; GBP 32,000 - 45,000; Full time

Benefits offered by this job

Pension match

Income protection

Life cover

Critical illness

Medical insurance

Health plan

Dental insurance

EV scheme

Affinity groups

Referral bonus

Job summary

Civica UK Ltd is seeking a Payroll Bureau Pensions Administrator in London to own pension-related activities across the payroll cycle. You will manage customer pension queries, ensure compliance, and maintain documentation with a focus on accuracy and timeliness.

Reporting to the Pensions Manager, you will support multiple payroll customers, handle year-end processes and contribute to high-quality service delivery in a fast-paced environment while upholding Civica's standards.

Qualifications

• Experience delivering payroll and pensions services.
• Ability to manage multiple pension schemes and deadlines.
• Strong data accuracy and customer service standards.

Responsibilities

• Take ownership of pension administration services for allocated customer payrolls from start to finish of the payroll cycle.
• Maintain payroll bureau procedures and customer-specific processing documentation.
• Manage day-to-day pension and payroll-related queries, ensuring responses are delivered within agreed service levels.
• Calculate employee and employer pension contributions and make adjustments where required.
• Prepare and submit statutory pension returns accurately and on time.
• Complete pension-related year-end activities and earlier year updates.
• Ensure compliance with all pensions legislation, guidance, and best practice.
• Support the implementation of new customers and changes to existing pension schemes.
• Build strong customer relationships through regular communication and outstanding service delivery.
• Assist with external audits and compliance checks as required.
• Support testing activities for system upgrades and service improvements.
• Provide cover for colleagues during periods of annual leave or absence.
• Support customer contact lines and contribute to ad-hoc customer projects.
• Maintain confidentiality and data security in line with legal and company requirements.

Skills

Payroll processing

Pensions administration

Customer service

Tools

Pension software

Job description

Civica UK Ltd is seeking a Payroll Bureau Pensions Administrator in London to own pension-related activities across the payroll cycle. You will manage customer pension queries, ensure compliance, and maintain documentation with a focus on accuracy and timeliness.

Reporting to the Pensions Manager, you will support multiple payroll customers, handle year-end processes and contribute to high-quality service delivery in a fast-paced environment while upholding Civica's standards.