Senior Pension Services Customer Lead

Cyngor Caerdydd/Cardiff Council; Cardiff; On-site; GBP 30,000 - 40,000; Full time

Job summary

Cyngor Caerdydd/Cardiff Council is looking for a Customer Services Senior Officer to join their team. In this role, you will supervise the Customer Service Team, ensuring high-level service delivery while resolving customer queries related to the Local Government Pension Scheme.

Key responsibilities include supporting team members, providing face-to-face assistance, and managing an online portal for members. Comprehensive training will be provided, and opportunities for obtaining a professional qualification in Pensions Administration will be available.

Qualifications

• Demonstrable ability to supervise colleagues and monitor workloads.
• Ability to provide high-level customer service support.
• Good computer skills and effective time management.

Responsibilities

• Supervise the Customer Service Team to resolve queries.
• Provide information and assistance to Pensions team members.
• Support members accessing the online financial portal.

Skills

Supervision

Customer service

Time management

Technical knowledge

Computer skills

Education

Professional qualification in Pensions Administration

Job description

Cyngor Caerdydd/Cardiff Council is looking for a Customer Services Senior Officer to join their team. In this role, you will supervise the Customer Service Team, ensuring high-level service delivery while resolving customer queries related to the Local Government Pension Scheme.

Key responsibilities include supporting team members, providing face-to-face assistance, and managing an online portal for members. Comprehensive training will be provided, and opportunities for obtaining a professional qualification in Pensions Administration will be available.