Pensions Digital Experience Lead & Consulting Director

Capita; Grande-Bretagne; À distance; GBP 90 000 - 120 000; Plein temps

Avantages offerts par ce poste

23 days holiday

Company pension

Life assurance

Cycle to work scheme

Maternity & parental leave

Voluntary benefits

Employee networks

Résumé du poste

Capita Pension Solutions seeks a Digital Experience & Consulting Lead to drive digital services across member and employer journeys for pensions clients. You will lead a cross-functional team, own digital propositions, and ensure customer-centric design with measurable outcomes.

The role blends consulting, delivery governance, and client relationship management in a UK-based, home-based setting. You will influence stakeholders, manage budgets, and champion accessibility and security throughout

Qualifications

• Extensive digital experience in the financial services or pensions sector.
• Proven track record in digital delivery and governance.
• Strong stakeholder management and negotiation skills.

Responsabilités

• Lead Digital Implementation, Customer Experience and Design teams.
• Govern delivery standards, scope, budget and timescales.
• Drive user-centred design and analytics to improve adoption.

Connaissances

Digital experience

Pensions knowledge

Client relationships

Consulting delivery

Team leadership

Description du poste

Capita Pension Solutions seeks a Digital Experience & Consulting Lead to drive digital services across member and employer journeys for pensions clients. You will lead a cross-functional team, own digital propositions, and ensure customer-centric design with measurable outcomes.

The role blends consulting, delivery governance, and client relationship management in a UK-based, home-based setting. You will influence stakeholders, manage budgets, and champion accessibility and security throughout