Pensions Digital Experience Leader & Consultant

Capita; Grande-Bretagne; À distance; GBP 90 000 - 120 000; Plein temps

Avantages offerts par ce poste

23 days holiday (27 with potential)

Company matched pension

Life assurance

Cycle to work scheme

generous parental leave

Résumé du poste

Capita is seeking a Digital Experience & Consulting Lead for Pensions to guide a team delivering digital services across member and employer journeys for public and private sector clients. This is a client-facing, UK-resident role with security clearance requirements and a focus on customer-centric, measurable outcomes in pensions.

You will lead digital delivery, proposition development and governance, while building trusted client relationships and driving adoption of digital solutions.

Qualifications

• Experience in digital customer experience, consulting and overseeing build, delivery and implementation of digital products.
• Strong client relationship skills and ability to lead workshops, discovery sessions and governance forums.
• Security clearance requirement: UK residence in last 5 years.
• Background in digital consulting within financial services or regulated sectors, with pensions experience preferred.

Responsabilités

• Lead and develop teams across Digital Implementation, Customer Experience and Design.
• Own governance, delivery standards and portfolio performance to meet scope, quality, budget and timescales.
• Champions user-centred design, accessibility and data-driven decision making for digital propositions and journeys.
• Act as senior adviser to clients on digital experience, engagement and service improvement; manage workshops and governance forums.
• Oversee delivery input for bids and proposals; ensure efficient services and realization of client outcomes.

Connaissances

Digital experience

Client relationships

Consulting

Delivery management

Team leadership

Stakeholder management

Communication skills

Description du poste

Capita is seeking a Digital Experience & Consulting Lead for Pensions to guide a team delivering digital services across member and employer journeys for public and private sector clients. This is a client-facing, UK-resident role with security clearance requirements and a focus on customer-centric, measurable outcomes in pensions.

You will lead digital delivery, proposition development and governance, while building trusted client relationships and driving adoption of digital solutions.