Pensions Communications & Member Engagement Lead

HSBC Group; Greater London; Sur place; GBP 70 000 - 100 000; Plein temps

Avantages offerts par ce poste

Private healthcare (UK)

Enhanced maternity/adoption pay

Contributory pension scheme

Disability Confident interview for.mCV

Résumé du poste

HSBC Group in the UK is seeking an experienced Pensions - Communications and Member Engagement Manager to lead the Scheme's communications strategy and member engagement, translating Trustee priorities into a measurable programme across digital and print channels.

You will partner with the Trustee Board, set annual plans with the TCOO, and oversee content for diverse member groups, including vulnerable members.

Qualifications

• APMI certification or equivalent demonstrable pensions communications experience.
• Proven ability to plan and deliver communications projects across multiple channels.
• Experience with consulting partners and third-party organisations.
• Ability to explain complex pensions information clearly in writing.
• Strong influencing skills to align internal teams and external providers.

Responsabilités

• Own the Scheme's communications and member engagement strategy, translating Trustee priorities, member insight and external developments into a measurable programme.
• Partner with the Trustee Board and its Committees as the communications and engagement lead, identifying emerging risks, opportunities and shifts in member expectations, regulation, technology and good practice.
• Set the annual communications and engagement plan with the Trustee Chief Operating Officer (TCOO), delivering to time and budget.
• Create communications and campaigns that improve member understanding, build confidence and encourage member action across the member lifecycle.
• Tailor communications for different member groups and life stages using research, feedback, complaints, behavioural data and member profiles including support for vulnerable members.
• Oversee clear, accurate and accessible content across digital, print, seminars, events and administrator communications.
• Establish performance measures, report outcomes to the Trustee and use evidence to improve communications effectiveness and engagement.
• Maintain governance and controls including approvals, quality, regulatory, data protection and record-keeping to keep communications accurate, compliant and current.
• Analyse management information and use trends and data to shape communications strategy and evaluate impact.

Connaissances

APMI certification

Digital and print communications

End-to-end communications delivery

Multi-channel campaigns

Stakeholder management

Regulatory and governance awareness

Description du poste

HSBC Group in the UK is seeking an experienced Pensions - Communications and Member Engagement Manager to lead the Scheme's communications strategy and member engagement, translating Trustee priorities into a measurable programme across digital and print channels.

You will partner with the Trustee Board, set annual plans with the TCOO, and oversee content for diverse member groups, including vulnerable members.