Pensions - Communication and Member Engagement Manager

HSBC Holdings plc; Greater London; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Private healthcare for UK-based staff

Enhanced maternity and adoption pay

Contributory pension scheme with good‑

Job summary

HSBC Bank Pension Trust (UK) is seeking an experienced Pensions - Communication and Member Engagement Manager to shape how the Scheme engages with its members. You will own the communications and member engagement strategy and plan, translating Trustee priorities and member insights into an evidence-based programme that improves understanding, engagement and outcomes.

Based in the UK with UK-wide remit, you will oversee multi-channel content, tailor messaging for diverse member groups including

Qualifications

• Strong pensions knowledge with substantial relevant experience.
• APMI certification or equivalent demonstrable experience.
• Apply strong understanding of digital and print communications including end-to-end delivery of member and employee communications.
• Show proven experience planning and delivering communications projects across multiple channels.

Responsibilities

• Own the Scheme's communications and member engagement strategy, translating Trustee priorities, member insight and external developments into a measurable programme
• Partner with the Trustee Board and its Committees as the communications and engagement lead, identifying emerging risks, opportunities and shifts in member expectations, regulation, technology and good practice
• Set the annual communications and engagement plan with the Trustee Chief Operating Officer (TCOO), delivering to time and budget
• Create communications and campaigns that improve member understanding, build confidence and encourage member action across the member lifecycle
• Tailor communications for different member groups and life stages using research, feedback, complaints, behavioural data and member profiles including support for vulnerable members
• Oversee clear, accurate and accessible content across digital, print, seminars, events and administrator communications
• Establish performance measures, report outcomes to the Trustee and use evidence to improve communications effectiveness and engagement
• Maintain governance and controls including approvals, quality, regulatory, data protection and record-keeping to keep communications accurate, compliant and current

Skills

Pensions knowledge

Clear writing

Stakeholder engagement

Data analysis

Project management

Education

APMI certification

Equivalent experience

Job description

If you're looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support and rewards that will take you further. We are currently seeking an experienced professional to join our team in the role of Pensions - Communication and Member Engagement Manager. You'll shape how the Scheme engages with its members by making complex pensions information clear, accessible and actionable across a wide demographic, including vulnerable members. You'll own the communications and member engagement strategy and annual plan, translating Trustee priorities, member insight and external developments into an evidence-based programme that improves member understanding, engagement and outcomes. The role sits within the Operations function within the Executive of HSBC Bank Pension Trust (UK), with a UK-wide remit, supporting a Scheme with assets of approximately £29 billion and around 200,000 members.

As an HSBC employee in the UK, you'll have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

• Own the Scheme's communications and member engagement strategy, translating Trustee priorities, member insight and external developments into a measurable programme
• Partner with the Trustee Board and its Committees as the communications and engagement lead, identifying emerging risks, opportunities and shifts in member expectations, regulation, technology and good practice
• Set the annual communications and engagement plan with the Trustee Chief Operating Officer (TCOO), delivering to time and budget
• Create communications and campaigns that improve member understanding, build confidence and encourage member action across the member lifecycle
• Tailor communications for different member groups and life stages using research, feedback, complaints, behavioural data and member profiles including support for vulnerable members
• Oversee clear, accurate and accessible content across digital, print, seminars, events and administrator communications
• Establish performance measures, report outcomes to the Trustee and use evidence to improve communications effectiveness and engagement
• Maintain governance and controls including approvals, quality, regulatory, data protection and record-keeping to keep communications accurate, compliant and current

To be successful in this role you should meet the following requirements

• Demonstrate strong pensions knowledge with substantial relevant experience
• Hold APMI or similar certification, or equivalent demonstrable experience
• Apply strong understanding of digital and print communications including end-to-end delivery of member and employee communications
• Show proven experience planning and delivering communications projects across multiple channels
• Evidence experience overseeing and working with consultants and other third-party organisations
• Communicate technical pensions information clearly, supported by strong writing skills
• Influence effectively with internal teams and external providers to keep communications clear, consistent and accessible
• Analyse management information and use trends and data to shape communications strategy and evaluate impact

Opening up a world of opportunity. Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via [e-mail].