Pensions BPA Administrator — Impactful, Detail‑Driven

Equiniti; Crawley; On-site; GBP 26,000 - 35,000; Full time

Benefits offered by this job

Pension plan matching 10%

Health & wellbeing programme

Employee discounts

Flexible benefits

29 days holiday + bank holidays

Volunteer days

LinkedIn Learning & development

Job summary

EQ Retirement Solutions, part of Equiniti, is seeking a Pensions Administrator to join a new team delivering Bulk Purchase Annuity services. The role requires at least 1 year in pensions, with BPA or Defined Benefit admin experience preferred.

You will support member transactions, perform pension calculations, and handle enquiries with accuracy and care. The team values attention to detail, a strong customer focus, and collaboration across colleagues to deliver timely, quality outcomes.

Qualifications

• Minimum 1 year experience in the pensions industry.
• Experience in Bulk Purchase Annuities (BPA) and/or Defined Benefit Pension Scheme Administration preferred.
• Strong numeracy and literacy skills.

Responsibilities

• Provide BPA administration services to clients and customers.
• Process member transactions with a focus on the customer experience.
• Perform pension calculations and review Trustee calculations during buy-in administration.
• Complete and check casework with feedback.
• Handle customer enquiries (oral and written).
• Draft non-standard correspondence in response to enquiries.
• Collate and analyse data and produce routine reports.

Skills

Attention to detail

Customer service

Numeracy

Team collaboration

Pensions knowledge

Adaptability

Job description

EQ Retirement Solutions, part of Equiniti, is seeking a Pensions Administrator to join a new team delivering Bulk Purchase Annuity services. The role requires at least 1 year in pensions, with BPA or Defined Benefit admin experience preferred.

You will support member transactions, perform pension calculations, and handle enquiries with accuracy and care. The team values attention to detail, a strong customer focus, and collaboration across colleagues to deliver timely, quality outcomes.