Pensions Administrator (Bulk Purchase Annuities)

Equiniti; Crawley; On-site; GBP 26,000 - 35,000; Full time

Benefits offered by this job

Pension plan matching 10%

Health & wellbeing programme

Employee discounts

Flexible benefits

29 days holiday + bank holidays

Volunteer days

LinkedIn Learning & development

Job summary

EQ Retirement Solutions, part of Equiniti, is seeking a Pensions Administrator to join a new team delivering Bulk Purchase Annuity services. The role requires at least 1 year in pensions, with BPA or Defined Benefit admin experience preferred.

You will support member transactions, perform pension calculations, and handle enquiries with accuracy and care. The team values attention to detail, a strong customer focus, and collaboration across colleagues to deliver timely, quality outcomes.

Qualifications

• Minimum 1 year experience in the pensions industry.
• Experience in Bulk Purchase Annuities (BPA) and/or Defined Benefit Pension Scheme Administration preferred.
• Strong numeracy and literacy skills.

Responsibilities

• Provide BPA administration services to clients and customers.
• Process member transactions with a focus on the customer experience.
• Perform pension calculations and review Trustee calculations during buy-in administration.
• Complete and check casework with feedback.
• Handle customer enquiries (oral and written).
• Draft non-standard correspondence in response to enquiries.
• Collate and analyse data and produce routine reports.

Skills

Attention to detail

Customer service

Numeracy

Team collaboration

Pensions knowledge

Adaptability

Job description

EQ Retirement Solutions is transforming the retirement and pensions markets with leading administration and technology solutions. With over 1200 employees globally, 189 years of knowledge and 11 million pension scheme members and policyholders, we are here to help people plan for a confident financial future by delivering innovative, reliable and customer-focused retirement services. Our teams are driven by a shared commitment to excellence, collaboration and making a real impact to the lives of our clients and customers.

Role Summary

EQ is seeking a Pensions Administrator to work within a new team responsible for delivering Bulk Purchase Annuity (BPA) services to its Clients and Customers. You should have a minimum of 1 years' experience in the pensions industry, ideally in the area of Bulk Purchase Annuities and/or Defined Benefit Pension Scheme Administration.

Core Duties/Responsibilities

• Provide, both buy in and buy out, administration services to customers, working to agreed targets
• Putting the member experience at the heart of everything member transaction we lead upon
• Interpreting and applying Trustee membership movements to the insured population during buy in administration
• To complete / check casework and provide feedback
• Resolving customer enquiries (oral and written)
• Collating and escalating Trustee and client enquiries (oral and written)
• Drafting of non-standard correspondence in response to customer and client enquiries
• Collating and analysing data and produces routine reports
• Performing and issuing pension calculations including manual calculations
• Checking and reviewing Trustee's pension calculation during buy in administration
• Carrying out projects and ad-hoc activities, as determined by your Team Leader

The successful candidate will demonstrate the following experience skills and behaviours

Skills, Capabilities and Attributes

• Excellent attention to detail and capable of following defined processes and procedures
• Strong desire to deliver exceptional customer service
• The ability to develop positive and productive working relationships
• Computer literate with a willingness to learn a variety of systems * Strong numeracy and literacy skills
• Previous experience of Defined Benefits Pensions is preferred
• Knowledge of Bulk Purchase Annuities is desirable
• Proven track record of quality, timely delivery

What We Offer

• Save For Your Future - Equiniti Pension Plan; Equiniti matches your pension contributions up to 10%
• Health and Wellbeing - Employee Assistance Programme: counselling, legal & wellbeing support for colleagues and their households. Life assurance cover at 4x salary with the ability to purchase enhance cover.
• Employee discounts - Discounts and cashback at your favourite high street stores through our EQ Wins Platform.
• Flexible Benefits - The ability to purchase a wide variety of benefits through our flex plan; gadgets, travel insurance, will writing, holiday trading and more.
• Time Off - Typically 29 days holiday + bank holidays. 2 volunteer days to get involved with a charity of your choosing.
• Winning together - Equiniti ICON award vouchers; recognising the individuals going above and beyond to help the business succeed.
• Learning & Development - Investment in LinkedIn Learning for all colleagues.

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks