Pensions & Benefits Admin - Client Support (Hybrid)

Lever, Inc.; West of England; Hybrid; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Hybrid working

25 days annual leave

Pension scheme (employer)

Job summary

Titan Wealth is seeking a Client Support Administrator to join the Employee Benefits team in the UK. The role focuses on servicing pension and employee benefits clients, ensuring accurate administration and timely reporting.

You will support consultants and clients, handle governance reporting, process contributions, and liaise with providers and insurers to resolve queries. A professional, client-focused approach is essential.

Qualifications

• Experience in admin, client support or customer service.
• Strong organisational skills with multiple priorities.
• Attention to detail and accuracy in data handling.
• Good communication with clients, providers and internal teams.

Responsibilities

• Be the first point of contact for client and provider queries.
• Support administration of workplace pension schemes and benefits.
• Prepare governance reports and analyse provider data.
• Process monthly pension contributions through provider portals.
• Liaise with providers and insurers to obtain information.
• Handle pension-related claims with sensitivity.
• Manage invoicing, debt management and liaise with Finance.
• Maintain accurate client records and data integrity.
• Support consultants with servicing and project work.
• Ensure activities meet service standards and regulatory requirements.

Skills

Highly organised

Problem solving

Data reconciliation

Client communication

Attention to detail

Team player

Excel proficiency

Education

Maths and English GCSE

Tools

Microsoft Office (Excel)

Job description

Titan Wealth is seeking a Client Support Administrator to join the Employee Benefits team in the UK. The role focuses on servicing pension and employee benefits clients, ensuring accurate administration and timely reporting.

You will support consultants and clients, handle governance reporting, process contributions, and liaise with providers and insurers to resolve queries. A professional, client-focused approach is essential.