Benefits Administration Specialist - Hybrid & Client Support

Confidential; West of England, Bath; Hybrid; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Hybrid working

Pension scheme

25 days annual leave

Bonus and rewards

Employee Assistance Programme

Training and development

Job summary

Titan Wealth is seeking a Corporate Benefits Administrator to join its Corporate Benefits team. You will support delivery of Group Risk and Healthcare solutions, act as a key client contact, and work closely with consultants, clients, and insurers to ensure accurate data and smooth renewals.

You will handle queries, data validation, invoicing, and mid-term changes while maintaining strong relationships and a high standard of service across multiple client schemes.

Qualifications

• Experience in an administration or client support role
• Experience working to deadlines / SLA-driven environments
• Strong stakeholder management skills (internal and external)
• Experience maintaining accurate records and ensuring data integrity
• Ability to prioritise and manage workload effectively
• Awareness of regulatory principles (e.g. Treating Customers Fairly / Consumer Duty)

Responsibilities

• Act as a key point of contact for clients, handling day-to-day queries in a professional and timely manner
• Support the renewal process, including collecting and validating membership data
• Liaise with insurers for quotations and preparing draft reports
• Produce and issue annual accounts accurately within agreed timescales
• Support Group Risk claims and underwriting processes with insurers and stakeholders
• Monitor outstanding payments and follow up with clients
• Assist with invoicing and mid-term adjustments across schemes
• Maintain up-to-date records across internal systems and build strong client relationships

Skills

Attention to detail

Organisational skills

Communication skills

Problem-solving

MS Excel

Proactivity

Team player

Education

CII qualification (desirable)

Tools

Microsoft Excel

MS Office

Job description

Titan Wealth is seeking a Corporate Benefits Administrator to join its Corporate Benefits team. You will support delivery of Group Risk and Healthcare solutions, act as a key client contact, and work closely with consultants, clients, and insurers to ensure accurate data and smooth renewals.

You will handle queries, data validation, invoicing, and mid-term changes while maintaining strong relationships and a high standard of service across multiple client schemes.