Pensions Administrator (Communications)

London Borough of Sutton; Sutton; Hybrid; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Annual leave 26-32 days

Hybrid working

Flexible working

Learning & development portal

Discounts for local shops and services

Interest free season ticket loans

Cycle to work scheme

Health & wellbeing support

London Living Wage Employer

Job summary

London Borough of Sutton is seeking a Full time Pensions Administrator to join the Communications sub-team. The role involves managing the pensions email box, answering member queries by email and phone, indexing mail, and handling LGPS-related tasks.

You will work in a hybrid model with regular office presence and training provided to gain LGPS knowledge. The role emphasizes clear communication, timely responses, and ongoing professional development within a supportive team.

Qualifications

• Administration experience and good communication skills, both verbal and written, are essential for this role.
• While LGPS experience is desirable, it is not required as full training will be provided.
• You will need to be self-motivated, able to work independently, and capable of prioritising your own workload to meet strict deadlines.

Responsibilities

• Answering the team telephone
• Indexing incoming post
• Managing the teams email box
• Undertaking any necessary ongoing training on LGPS Regulations

Skills

Administration

Communication skills

Phone handling

Job description

Salary Basis Per annum

Leave Entitlement 26 days

Application Deadline 21/09/2026, 23:55

Anticipated Interview Date(s) 05/10/2026 - 09/10/2026

About the Borough

The London Borough of Sutton is situated less than 30 minutes by train from Central London, with direct connections to London Victoria and London Bridge. Found in zone 5 with good transport links in and out of London, Sutton boasts award winning parks and open spaces, low crime rates, affordable housing and great schools. As well as high levels of resident engagement and satisfaction, providing quality services and success in addressing our financial challenges, whilst involving residents in key issues and high street changes.

Sutton is continuously investing in the health, wellbeing and education of our residents and the future generation, as set out in the “Ambitious for Sutton” corporate plan. We are home to the Royal Marsden Hospital and the Institute of Cancer Research. Together with the development of the London Cancer Hub, Sutton will be the world’s leading life-science district, specialising in cancer research and treatment. Our vision will create around 13,000 jobs while contributing £1.2bn to the UK economy each year, a vibrant community of scientists, doctors and innovative companies intended to deliver real benefits for cancer patients and drive economic growth. With the regeneration of the local areas with new homes and schools, Sutton is passionate about working closely with our residents and vulnerable groups to help them maintain their independence and create a balance between support and independent living.

The Council is seen as a driving force within the South London Partnership of five outer south west London boroughs focused on strategic growth, regeneration and investment. As we strive to improve our services and spaces for our residents as set out in the ‘Ambitious for Sutton’ corporate plan, Sutton aims to shape the future of the borough and adapt to the needs of its residents to make our Borough a great place to live, work and raise a family.

About the Role and our Ideal Candidate

About the Role

• Answering the team telephone
• Indexing incoming post
• Managing the teams email box
• Undertaking any necessary ongoing training on LGPS Regulations

About you

We are seeking a Full time Pensions Administrator to join our Communications team. Administration experience and good communication skills, both verbal and written, are essential for this role. While prior experience with the Local Government Pension Scheme (LGPS) is desirable, it is not required as full training will be provided.

The successful candidate must be self-motivated, able to work independently, and capable of prioritising their own workload to meet strict deadlines. You will be a team player and collaborate on answering complex queries with other teams in our department when required. You will need the ability to interpret complex legislation and explain it clearly in plain English when answering member queries by email and phone.

Additionally, we require someone who is dedicated to their own continuous personal development.

About Us

This role is in the Communications sub-team within the London Borough of Sutton & Royal Borough of Kingston Shared Pension Service. As part of the team you will be managing the pensions email box, dealing with enquiries (by email and telephone) from members, employers and other pension scheme administrators. You will also carry out other administrative tasks, including indexing incoming mail and updating data on the pension system.

The position is open to hybrid working, but regular attendance in the office is mandatory. Our working hours are 9am to 5pm Monday to Friday.

Interviews will be held online.

Our Offer To You

As an organisation that values and nurtures talent, we’re committed to helping you fulfil your potential and will offer you a supportive, friendly and collaborative environment to grow and develop your career and skills. We’re constantly striving to improve our ways of working so putting your ideas across however big or small; will be fully encouraged and supported by your colleagues and our dynamic and experienced management team.

Employees have access to a wide range of benefits to enable staff to achieve a work life balance, some of which include:

• A generous annual leave entitlement of 26-32 days plus bank holidays (pro-rata if part-time working hours apply) depending on service and grade
• Enhanced Maternity, paternity, shared parental, adoption and dependents leave
• Two volunteering days per year
• Flexible Working - Smarter Working Scheme (dependent on the role)
• Adjustable and agile working arrangements using Google Chromebooks
• Learning and development portal offering a range of courses
• Discounts on a range of local shops, restaurants, gyms and leisure centres
• Interest free season ticket loansLocal Government Pension Scheme
• Bicycle loan facilities and cycle to work scheme
• Electric vehicle leasing scheme
• Confidential health & wellbeing and counselling support

Additional Information

We are proud to be a diverse and welcoming Borough and we strive to create a workforce which reflects the community we serve, and instil a sense of belonging in our staff. We celebrate and respect differences and appreciate the value of having a diverse workforce, therefore we welcome applications from under represented groups.

To support our workers and their families we offer a range of family friendly, inclusive employment policies, flexible working arrangements, staff engagement forums and inclusive staff networks who help drive our diversity agenda.

We are also proud to be a disability confident employer and guarantee to interview all disabled applicants who meet the minimum essential criteria for a role. As an accredited London Living Wage Employer all our employees are guaranteed the London Living Wage regardless of their length or type of contract.

The UK has a points-based immigration system affecting EU and Non-EU workers and sponsorship requirements. We advise checking the GOV.UK website for right to work guidance. Sponsorship availability varies and is subject to eligibility requirements and budget limitations. As a result, we cannot guarantee sponsorship for all roles and will evaluate sponsorship requests on a case-by-case basis.