Pensions Officer

Harrow Council; Greater London; On-site; GBP 34,000 - 45,000; Full time

Job summary

The London Borough of Harrow is seeking a dedicated Pensions Officer to join its Resources & Innovation Directorate within the HR & OD Division. You will manage pension benefit cases across LGPS, NHSPS and TPS, applying pension legislation and ensuring accurate records.

Based at Harrow Council Hub, you will support pensioner payroll, lead small projects, and provide guidance to Pensions Assistants while delivering a high-quality, customer-focused service to members, employers and partner bodies.

Qualifications

• Sound knowledge of LGPS and public sector pension schemes.
• Ability to manage a varied workload and meet deadlines in a performance-driven environment.
• Strong numerical and analytical skills for complex pension calculations.
• Excellent communication, written and verbal, with clear explanations.

Responsibilities

• Manage and process a wide range of pension benefit cases with accuracy.
• Apply knowledge of pension legislation to complex calculations and records.
• Support pensioner payroll administration, including payments and increases.
• Provide guidance to Pensions Assistants and lead small projects when needed.
• Build effective relationships with members, employers and external bodies.

Skills

LGPS knowledge

Pension legislation

Analytical skills

Customer service

Communication

Multi-channel support

Pension payroll

Team collaboration

Tools

MS Office

Payroll systems

Pension administration systems

Job description

Overview

The London Borough of Harrow is seeking a dedicated and detail-oriented Pensions Officer to join its Resources & Innovation Directorate within the HR & OD Division. This is an exciting opportunity to contribute to the effective delivery of pension administration services across the Local Government Pension Scheme (LGPS), while also supporting the National Health Service Pension Scheme (NHSPS) and Teachers’ Pensions Scheme (TPS). Based at Harrow Council Hub, the post holder will act as a key point of contact for scheme members, employers and associated bodies, delivering a high-quality, customer-focused service that reflects the Council’s commitment to excellence and continuous improvement.

In this varied and rewarding role, you will manage and process a wide range of pension benefit cases, ensuring accuracy, compliance and timeliness in all areas of work. You will apply your knowledge of pension legislation to complex calculations, maintain accurate records, and support the administration of pensioner payroll, including the processing of payments, amendments and annual increases. Working collaboratively within the Pensions team, you will provide guidance to Pensions Assistants, contribute to system improvements, and lead on smaller projects when required. Your ability to work under pressure, prioritise effectively and meet performance targets will be essential to success in this post.

The successful candidate will demonstrate strong analytical and communication skills, with a sound understanding of public sector pension schemes and a commitment to excellent customer service. You will build effective working relationships with internal and external stakeholders, handling sensitive enquiries with professionalism and care. Aligned with Harrow’s values you will play an important role in supporting the Council’s wider HR & OD objectives, contributing to a forward-thinking and inclusive working environment.

About You

• A sound working knowledge of public sector pension schemes, particularly LGPS, with an understanding of relevant legislation.
• The ability to manage a varied workload and meet tight deadlines within a performance-driven environment.
• Strong numerical and analytical skills, with the ability to produce accurate and complex pension calculations.
• Excellent communication skills, both written and verbal, with the confidence to explain technical information clearly.
• Experience of handling customer enquiries professionally across multiple channels, including telephone, email and in person.
• A collaborative approach, with the ability to build effective working relationships with colleagues, employers and external bodies.
• Good working knowledge of ICT systems and MS Office applications, with an interest in supporting system improvements.
• The ability to handle sensitive or complex cases with discretion, professionalism and sound judgement.
• Experience of pensioner payroll processes or similar financial administration activities.
• A proactive and flexible attitude, with the ability to work independently as well as part of a team, consistently delivering high-quality service.

Related Documents

For more information, please refer to the Role Profile/ Selection Criteria