Pensions Administrator

Equiniti; Thurso; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading financial services provider based in Thurso is seeking a Pensions Administrator to support customer administration as per Service Level Agreements. The role requires strong numeracy, literacy skills and effective communication, handling customer queries and data management. Ideal candidates will have previous experience in financial services. This position offers a variety of employee benefits, including a pension plan matching up to 10%, flexible benefits, and opportunities for professional development.

Benefits

Equiniti Pension Plan matching up to 10%

Employee Assistance Programme for health and wellbeing

Employee discounts through EQ Wins Platform

Flexible benefits plan

29 days holiday plus bank holidays

Equiniti ICON award vouchers

Investment in LinkedIn Learning

Qualifications

• Strong numeracy and literacy skills are essential.
• Good written and communication skills are required.
• Previous experience in a financial/pensions environment is desirable.

Responsibilities

• Provide administration service to customers as per Service Level Agreement.
• Maintenance of up to date filing and records for department.
• Resolves customer enquiries based on competent working knowledge.

Skills

Strong numeracy and literacy skills

Good written and communication skills

Ability to work within laid down processes and procedures

Computer literate

Ability to develop working relationships

Basic financial awareness

Education

GCSE (or equivalent) Maths and English Grade C

Job description

Management Level

Role Summary

EQ Retirement Solutions are looking for a Pensions Administrator to join their operations department. The main purpose of the role is to provide administration service to customers as per Service Level Agreement and is a great opportunity for candidates with strong administration skills and experience. You will be working with clients on a day-to-day basis, assisting and supporting them with highly confidential and potentially complex queries regarding their pension administration.

Core Duties/Responsibilities

The successful candidate will be responsible for the following:

• Provide administration service to customers as per Service Level Agreement
• Maintenance of up to data filing and records for department, checking the integrity of customer data
• Processing of a wide range of routine and non-routine documentation within defined procedures
• Resolves customer enquiries (oral and written) based on competent working knowledge of the customer requirements
• Drafting of non-standard correspondence in response to customer enquiries
• Inputs customer details and accesses customer information
• Collates and analyses data and produces routine reports, schedules and summaries in order to update customer records, resolves customer queries
• Identifies and implement process improvements in immediate area of work responsibility in order to improve throughput and customer service
• Carry out projects and ad-hoc activities as determined by the Team Manager

The duties and responsibilities outlined above are to be regarded as broad areas of responsibility and do not necessarily detail all tasks which the post holder may be required to perform.

Skills, Capabilities and Attributes

The ideal candidate will have the below skills, capabilities and attributes essential or preferred.

• GCSE (or equivalent) Maths and English Grade C
• Strong numeracy and literacy skills
• Good written and communication skills
• Ability to develop working relationships
• Ability to work within laid down processes and procedures
• Basic financial awareness
• Previous experience in a financial/pensions environment is desirable
• Working to SLAs
• The desire to deliver exceptional customer service
• Proven track record of quality, timely delivery
• Computer literate with a willingness to learn a variety of systems

What We Offer

• Save For Your Future - Equiniti Pension Plan; Equiniti matches your pension contributions up to 10%
• Health and Wellbeing – Employee Assistance Programme: counselling, legal & wellbeing support for colleagues and their households. Life assurance cover at 4x salary with the ability to purchase enhance cover.
• Employee discounts – Discounts and cashback at your favourite high street stores through our EQ Wins Platform.
• Flexible Benefits – The ability to purchase a wide variety of benefits through our flex plan; gadgets, travel insurance, will writing, holiday trading and more.
• Time Off – Typically 29 days holiday + bank holidays. 2 volunteer days to get involved with a charity of your choosing.
• Winning together – Equiniti ICON award vouchers; recognising the individuals going above and beyond to help the business succeed.
• Learning & Development– Investment in LinkedIn Learning for all colleagues.

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks.