Pensions Administrator

Broadstone; Tees Valley; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Competitive salary

25 days holiday + bank holidays

Hybrid work options

Generous pension scheme

Group Life Assurance

Income Protection

PMI study support and exam leave

Wellness program

Job summary

Broadstone is recruiting Pensions Administrators to join its expanding team in Darlington. You will support the pensions administration function, handle member benefit calculations, and respond to stakeholder queries in a collaborative, high‑standard environment.

The role offers a friendly, inclusive culture with hybrid work options and a commitment to professional development, including PMI study support and exam leave.

Qualifications

• Educated to A Level standard or equivalent.
• Experience carrying out a similar role with a third‑party administrator or in-house pension scheme.
• Experience working with DB Pension Schemes.
• Proven ability to deliver an exceptional customer experience.
• Excellent written and verbal communication skills.
• Numeracy skills and strong attention to detail.
• Solutions driven with a focus on continuous improvement.
• Studying towards or completed relevant professional qualifications is desirable.

Responsibilities

• Completing calculations in relation to member benefit entitlements
• Responding to queries from various stakeholders
• Preparing and collating information as requested

Skills

Customer experience

Communication skills

Numeracy

Attention to detail

Continuous improvement

Professional qualifications (desirable

Education

A Level or equivalent

Job description

Looking for the next step in your career?

Voted Best Pensions Administrator in the Country for the 4 th year in a row, and Administration provider of the year 2025, Broadstone are growing and need experienced Pensions Administrators to help support the journey!

Location: Darlington

Who are we?

Broadstone is a thriving consultancy offering a wide range of services in pensions, investments, and employee benefits. Established in 1989, the business has grown from a small team to a workforce of nearly 900, brought together by a desire to provide a personal, expert service to all who put their faith in us.

Our values are at the heart of everything we do and drive us forward every day. We strive to attract, develop, and retain high quality talent to work together to provide the best possible client outcomes. Our team feel empowered to share ideas to continuously improve our business. The impressive results of both client and staff surveys are a source of great pride.

Broadstone promote an inclusive working environment and recruitment process, valuing diversity, equity and inclusion based on age, background, disability, gender, gender identity, gender expression, race, religion or sexual orientation. Please let us know if you require reasonable adjustments.

We operate out of 13 regional hubs stretching from London to Glasgow.

Pensions Administrator – The role:

You will join a large and growing organisation, working in a friendly, supportive environment where you will quickly become an integral and valuable part of our Pensions Administration team; a team that really value the quality of work they do for our clients. Broadstone invest in our people to ensure that they have the time and systems to do a proper, fulfilling job and this has been recognised in our client and employee satisfaction scores as well as industry awards (we have recently been voted as the best pensions administrator in the country in an industry client survey for the fourth year running!) .

Pensions Administrator – Key responsibilities:

• Completing calculations in relation to member benefit entitlements
• Responding to queries from various stakeholders
• Preparing and collating information as requested

Your Skills & Experience

Pensions Administrator – You:

• Educated to A Level standard or equivalent
• Previous experience carrying out a similar role with a third-party administrator or in-house occupational pension scheme
• Experience working with DB Pension Schemes
• Proven ability to deliver an exceptional customer experience
• Excellent written and verbal communication skills
• Numeracy skills and strong attention to detail
• Solutions driven individuals with a focus on continuous improvement
• Studying towards or completed relevant professional qualifications is desirable

Employee Benefits

Pensions Administrator – Benefits:

• Competitive salary and discretionary annual bonus
• 25 days holiday plus bank holidays (with option of buying more)
• Work-Life balance. Hybrid work options, family friendly policies and a comprehensive wellness program
• Generous pension scheme
• Group Life Assurance
• Income ProtectionFully supported study programme, including membership of the Pensions Management Institute (PMI), exam fees and exam leave
• Health cash plan (Level 1)
• Additional optional benefits (including holiday purchase, carbon offsetting and tech discounts)
• Social events
• Volunteering opportunities