Pension Administrator

Brightwell; East Midlands; Hybrid; GBP 27,000 - 35,000; Full time

Benefits offered by this job

Annual performance bonus up to 7%

25 days holiday increasing to 30 with

8 x salary Life Insurance

Pension with 15-17% employer contrib.

Family friendly policies (26 weeks pay

Free health assessments

Health cash plan

Study support

Employee Assistance Programme and Well

Free parking

Job summary

Brightwell is looking for a pensions administrator to join our growing team. You will provide a best-in-class service to pension scheme members, processing casework accurately in line with scheme rules and pensions legislation, while maintaining and updating administration systems.

The role requires a minimum of two years’ DB pension administration experience, knowledge of UK pension legislation, excellent communication and a customer-focused mindset.

Qualifications

• Minimum of two years’ experience in DB pension administration or equivalent capability.
• Up-to-date understanding of UK pension legislation.
• Excellent communication skills with adaptable approach.
• Experience in a professional, customer-focused environment delivering high service levels.
• Progress towards or attainment of a pensions industry qualification.
• Experience with pension software products.

Responsibilities

• Provide best-in-class service to pension scheme members, communicating in writing and verbally.
• Maintain and update pension administration systems to ensure accurate information and entitlements.
• Contribute to the team and drive continuous improvement for better member experience.
• Document work processes and support other Members Services colleagues.
• Assist with one-off projects.

Skills

DB pension administration experience

UK pension legislation knowledge

Excellent communication skills

Customer-focused service delivery

Pension software experience

Education

Pensions industry qualification

Tools

Pension software

Job description

Join Our Team as a Pensions Administrator

Salary: Circa £31,905 based on 40 hours per week (36-hour basis available), plus bonus.

Are you passionate about pensions and providing high-quality service? Would you be keen to work in an exciting, growing, award-winning business in a highly supportive environment? If so, we want to hear from you! Due to growth and our ongoing development plan, we are seeking Defined Benefit (DB) pension administrators to join our dynamic team.

What you’ll do:

• Provide a best-in-class service to pension scheme members, communicating with them both in writing and verbally, processing casework accurately in accordance with scheme rules and pensions legislation.
• Maintain and update relevant pension administration systems or databases to ensure accuracy of information and corresponding benefit entitlements.
• Proactively contribute to the team and share ideas for continuous improvement, with a focus on both removing waste and providing a better member experience.
• Document work processes and provide support to the other members of the Member Services teams.
• Assist with one-off projects

This role would suit someone with:

• A minimum of two years’ experience of DB pension administration or equivalent capability.
• Up to date understanding of relevant UK pension legislation.
• Excellent communication skills, with the ability to adapt approach to different audiences and situations.
• Experience of working in a professional, customer focussed environment providing high levels of service.
• Achievement of or progress in achieving a pensions industry qualification.
• Experience in pension software products.

Why Brightwell?

As a Brightwell colleague, you will enjoy a competitive salary, hybrid work practices, professional development, career development, and a great benefits package including:

• Annual performance bonus of up to 7%.
• 25 days holiday (increasing to 30 with service) plus bank holidays.
• A pension with 15-17% employer contributions (depending on age).
• 8 x salary Life Insurance.
• Generous family friendly policies, including up to 26 weeks full pay (maternity, adoption and paternity leave)
• Free health assessments.
• Health cash plan.
• Professional study support.
• Employee Assistance Programme and free Wellhub wellness network platform access.
• Free parking.

Building an inclusive work environment:

Brightwell is committed to developing and maintaining an inclusive culture, ensuring that behaviours, working practices, and policies promote fair treatment and access to development opportunities for every colleague. We value the benefits a diverse