Senior Pensions Administrator

Focus Resourcing; West of England; On-site; GBP 28,000 - 34,000; Full time

Job summary

Focus Resourcing is seeking a DB Pensions Administrator to join our client's growing administration team. This role requires proven DB pensions experience and a commitment to accurate, high-quality service to members and clients.

You will manage leavers, retirements, transfers and deaths, update systems, handle correspondence, and support project work while mentoring junior colleagues. The role offers training, career progression, and exposure to a forward-thinking organisation.

Qualifications

• DB pensions administration experience covering leavers, retirements, deaths, and transfers.
• Strong numerical aptitude demonstrated by work experience or qualifications.
• IT-confident, particularly in Word, Excel, and Outlook.
• Highly organised with planning and prioritisation skills.
• Able to manage multiple tasks and meet deadlines.
• Accurate, detail-focused, and quality-driven.
• Strong written and verbal communication skills.

Responsibilities

• Deliver accurate, timely DB pension administration across schemes.
• Manage leavers, retirements, transfers, and deaths.
• Update pension administration systems and databases accurately.
• Log, scan, and manage post and correspondence.
• Handle internal and external enquiries professionally.
• Run automated system calculations and complete manual benefit calculations.
• Produce customer correspondence to standard letters.
• Support procedural changes and project work.
• Mentor junior team members and collaborate with Payroll/Accounts/Admin Support.

Skills

Pensions administration

Numerical aptitude

Organisational skills

Communication skills

Multitasking

Attention to detail

Tools

Microsoft Word

Excel

Outlook

Job description

Senior Pensions Administrator

At the heart of every pension scheme are its members. That's why our client combine outstanding customer service with technical expertise, robust quality controls, and a supportive team culture. We're now looking for a DB Pensions Administrator to join their growing administration team and help deliver a first-class service to our clients and their members. This role is ideal for someone with existing DB pensions experience who is keen to develop their career within a professional, forward-thinking organisation.

The Role

As a DB Pensions Administrator, you'll be responsible for delivering accurate, timely, and customer-focused pension administration services across a portfolio of schemes. Your responsibilities will include:

• Managing a wide range of DB administration activities, including leavers, retirements, transfers (in and out), and deaths
• Updating pension administration systems and databases accurately
• Logging, scanning, and managing post and correspondence
• Handling internal and external telephone and written enquiries professionally
• Running automated system calculations and completing manual benefit calculations where required
• Producing customer correspondence to draft or final letter standards using electronic document management systems
• Monitoring procedural developments and supporting the implementation of changes
• Returning original documentation and certificates to members securely
• Amending and, with experience, checking non-financial transactions such as changes of address
• Developing knowledge of assigned clients and their pension schemes
• Supporting project work and wider team initiatives
• Providing informal mentoring and support to junior team members
• Working collaboratively with internal and external teams (e.g. Payroll, Accounts, Admin Support)
• Accurately recording time and meeting utilisation targets
• Contributing to non-client activities such as training, technical committees, and events

About You

Essential experience and skills:

• Proven experience in Defined Benefits (DB) pensions administration, covering leavers, retirements, deaths, and transfers
• Strong numerical aptitude, demonstrated through work experience or qualifications
• IT-confident, particularly in Microsoft Word, Excel, and Outlook
• Highly organised with excellent planning and prioritisation skills
• Able to manage multiple tasks and meet deadlines
• Accurate, detail-focused, and quality-driven
• Strong written and verbal communication skills

Benefits on offer

• Competitive salary and annual discretionary bonus
• 25 days' holiday, with buy/sell flexibility
• Pension contribution matching
• Healthcare plans, life assurance, and retailer discounts
• Flexible benefits scheme, employee assistance programme, and digital GP service
• Paid volunteering days and opportunities to take part in community initiatives
• Employee referral bonus for introducing successful candidates
• A supportive environment that encourages learning, development, and career progression