Pensions Administrator

Vargo Group; Peterborough; On-site; GBP 30,000 - 35,000; Full time

Job summary

Vargo Group in Peterborough is hiring a Pensions Administrator for a full-time, on-site role offering around £30,000 plus benefits. The role requires senior hands-on administration, coordinating the team's daily pensions and investment workload, quality-checking work, and supporting colleagues. Applicants should have strong Excel skills and GCSEs in Maths and English.

Visa sponsorship is not offered. The position focuses on SLA performance, escalation management, onboarding support, and process

Qualifications

• Previous administration experience - explicitly essential
• Experience organising, allocating, and overseeing team workloads
• Strong written and verbal communication
• Ability to manage competing priorities in a busy, SLA-driven environment
• Excellent organisation and attention to detail
• Working knowledge of Microsoft Office, particularly Excel
• Maths and English GCSE Grade C or above, or equivalent

Responsibilities

• Allocate and prioritise workloads according to capability and experience
• Monitor progress and ensure SLA delivery
• Resolve complex queries, client issues, and processing exceptions
• Quality-check work and provide constructive feedback
• Coach, mentor, cross-train, and support new starters
• Process and check product and investment administration
• Manage queries from clients, IFAs, and product providers
• Maintain procedures and recommend process improvements
• Produce MI and SLA reporting, highlighting risks and bottlenecks
• Support client onboarding and internal projects
• Deputise for the Operations Team Leader

Skills

Written communication

Verbal communication

Organisation

Prioritisation

Team coaching

Education

GCSE Maths & English (C or above)

Tools

Excel

Job description

Full time, on site

Job Description

Pensions Administrator

Peterborough

£30,000 + Bens

Role purpose:

Senior hands-on administrator who coordinates the team's daily pensions and investment workload, maintains SLA performance, supports and coaches colleagues, quality-checks work, and serves as the first escalation point.

Key Responsibilities

• Allocate and prioritise workloads according to capability and experience
• Monitor progress and ensure SLA delivery
• Resolve complex queries, client issues, and processing exceptions
• Quality-check work and provide constructive feedback
• Coach, mentor, cross-train, and support new starters
• Process and check product and investment administration
• Manage queries from clients, IFAs, and product providers
• Maintain procedures and recommend process improvements
• Produce MI and SLA reporting, highlighting risks and bottlenecks
• Support client onboarding and internal projects
• Deputise for the Operations Team Leader

Must-have Experience And Qualifications

• Previous administration experience - explicitly essential
• Experience organising, allocating, and overseeing team workloads
• Strong written and verbal communication
• Ability to manage competing priorities in a busy, SLA-driven environment
• Excellent organisation and attention to detail
• Working knowledge of Microsoft Office, particularly Excel
• Maths and English GCSE Grade C or above, or equivalent

Desirable criteria: Financial-services administration exposure, process improvement, MI reporting, and experience handling escalations desirable. No specific pensions qualification needed.

Please note: Our client is unable to offer VISA sponsorship for this position. All applicants must have full right-to-work in the UK in order to be considered.