Pensions Administrator – 11821SR1

Proactive Appointments Ltd.; West of England, Greater London; Hybrid; GBP 30,000 - 35,000; Full time

Job summary

Proactive Appointments Ltd. is seeking a Pensions Administrator to join a Leeds-based team on a permanent basis. The role focuses on delivering accurate DB pension scheme administration, handling member and employer data, and performing benefit calculations with a focus on service levels.

The successful candidate will have at least 12 months' DB pensions experience, strong communication skills, and be adept with MS Word and Excel. The role is hybrid with two days on-site per week.

Qualifications

• At least 12 months' experience in pensions administration.
• Experience working with Defined Benefit (DB) pension schemes.
• Experience of benefit calculations.
• GCSEs (or equivalent) in Maths and English at grade C/4 or above.
• Experience using Microsoft Word and Excel.
• Previous experience using pension or contribution administration systems.
• Strong communication and customer service skills.
• Good organisational skills, with the ability to prioritise workloads, work under pressure and meet deadlines.
• A proactive approach, with the ability to use your own initiative and adapt to change.
• Studying towards or having completed the DPA/CPA qualification would be desirable.

Responsibilities

• Managing day-to-day pension administration, including member enquiries, monthly contribution processes, data changes and benefit calculations.
• Maintaining accurate member and employer records and ensuring all administration is completed to a high standard.
• Supporting scheme project events, including valuations, annual benefit statements and data validation exercises, where required.
• Taking responsibility for the quality and quantity of your own work, as well as checking colleagues' work when required.
• Managing your workload effectively, prioritising tasks and ensuring deadlines are met.
• Providing excellent customer service to members, employers and colleagues.
• Working collaboratively across teams to support business needs and share knowledge.
• Identifying opportunities to improve processes and contributing ideas during team meetings.
• Taking ownership of delegated tasks and demonstrating a proactive approach to completing work.

Skills

Pensions administration

Defined Benefit (DB) experience

Benefit calculations

Communication skills

Organisational skills

Microsoft Word and Excel

Pension systems experience

Customer service

Initiative & adaptability

Education

GCSE Maths & English grade C/4+

DPA/CPA qualification (desirable)

Job description

11821SR1
£30k - 35k per year

Pensions Administrator

Leeds | Hybrid - 2 Days On-site Per Week | Permanent | £35,000 per annum

Our client is looking for a Pensions Administrator to join their team on a permanent basis. This is an excellent opportunity for someone with Defined Benefit (DB) pensions experience to develop their knowledge and take ownership of a varied administration role, supporting members, employers and colleagues.

You will be responsible for delivering high-quality pension scheme administration, ensuring accurate member and employer data, completing benefit calculations and maintaining excellent customer service in line with service levels.

Key Responsibilities:

• Managing day-to-day pension administration, including member enquiries, monthly contribution processes, data changes and benefit calculations.
• Maintaining accurate member and employer records and ensuring all administration is completed to a high standard.
• Supporting scheme project events, including valuations, annual benefit statements and data validation exercises, where required.
• Taking responsibility for the quality and quantity of your own work, as well as checking colleagues' work when required.
• Managing your workload effectively, prioritising tasks and ensuring deadlines are met.
• Providing excellent customer service to members, employers and colleagues.
• Working collaboratively across teams to support business needs and share knowledge.
• Identifying opportunities to improve processes and contributing ideas during team meetings.
• Taking ownership of delegated tasks and demonstrating a proactive approach to completing work.

Skills & Experience:

• At least 12 months' experience in pensions administration.
• Experience working with Defined Benefit (DB) pension schemes.
• Experience of benefit calculations.
• GCSEs (or equivalent) in Maths and English at grade C/4 or above.
• Experience using Microsoft Word and Excel.
• Previous experience using pension or contribution administration systems.
• Strong communication and customer service skills.
• Good organisational skills, with the ability to prioritise workloads, work under pressure and meet deadlines.
• A proactive approach, with the ability to use your own initiative and adapt to change.
• Studying towards or having completed the DPA/CPA qualification would be desirable.

Working Arrangements: This is a permanent position based in Leeds, with a minimum of two days per week on-site.