Pensions Administrator

Spence; Glasgow; On-site; GBP 32,000 - 42,000; Full time

Job summary

Spence in Glasgow is seeking a Pensions Administrator to manage Defined Benefit and Defined Contribution schemes, acting as a key contact for members, trustees and third parties. You will maintain the scheme administration, answer member inquiries, and ensure services are delivered to high standards.

With a minimum of three years in DB administration and solid knowledge of UK pensions legislation, you will work to tight deadlines in a team that values accuracy and client service.

Qualifications

• Broad pension's technical knowledge with 3+ years in a Defined Benefit administration environment.
• Detailed understanding of UK pensions schemes and regulations.
• Excellent written and oral communication with members and trustees.

Responsibilities

• Manage and maintain administration of DB and DC pension schemes for trustees and members.
• Serve as point of contact for members, managers/trustees and third parties.
• Provide mentoring and peer review to less experienced administrators.
• Ensure transactions are completed to high standards within service levels.

Skills

Pensions administration

Defined Benefit

Defined Contribution

Pensions legislation

Customer service

Communication

Tools

MS Office

Windows

Job description

Pensions Administrator

Department: Pensions Delivery - Ongoing Administration

Employment Type: Permanent - Full Time

Location: Glasgow

Description

About You

You will enjoy working in a challenging environment in which you can develop both personally and professionally in an award-winning company. You will be a conscientious individual with exceptional attention to detail. You will have the ability to build strong relationships internally and externally and work to demanding deadlines and targets.

Key Responsibilities

As Pensions Administrator, you will manage and maintain the administration aspects of defined benefit and defined contribution pension schemes on behalf of the scheme trustees. Acting as point of contact for scheme members, scheme managers/trustees and other third parties and provide mentoring and peer review of less experienced administrators. Our team carry out all types of exercises from winding up schemes and calculating members’ pension benefits to carrying out forensic research for schemes where we have been appointed by The Pensions Regulator, all the while providing an excellent service to the members of our Schemes. This variation makes Spence an exciting opportunity for anyone interested in a career in pensions.

You will build a portfolio of clients to which you will manage all the transactions needed for their pension schemes, ensuring they are completed to the highest standards, within the service levels. You will become key contact to pension members answering queries over the phone and via written communication. You will become effective at providing clear and accurate information to members and beneficiaries.

Key Criteria

• Broad pension's technical knowledge, with at least three years’ experience working in a Defined Benefit pension administration environment and with a detailed understanding of defined benefit pensions schemes and UK pensions legislation, regulation and codes of practice.
• Knowledge of computerised systems e.g. Microsoft Office/ Windows applications.
• Excellent communication skills both written and oral with the ability to articulate and communicate current and relevant issues to scheme members; pension trustees; and other relevant third parties.
• Experience of working pro actively and using own initiative to complete tasks.
• The ability to perform in a fast-moving environment providing excellent service to clients and third parties with a desire to succeed at accomplishing challenging objectives.

Desirable Criteria

• Knowledge of and experience with GMP Reconciliation / Equalisation calculations
• Knowledge of The Pensions Regulator (TPR) guidance

Behavioural Competencies for the role

• Inspiring Leadership, Strategic Thinking, Impacting & Influencing, Client Engagement, Collaborative Working, Problem Solving, Planned Approach, Professional Approach
• Further information is provided outlining the indicators for each behavioural competency