Pensions Administration Manager

WTW; Redhill; Hybrid; GBP 55,000 - 75,000; Full time

Benefits offered by this job

25 days annual leave

Private healthcare

Life insurance

Hybrid working

Employee share scheme

Job summary

WTW is seeking a Pensions Administration Manager for our Outsourcing line, based in Redhill with hybrid working. You will lead a multi-client pension administration team, ensuring high-quality service delivery and client satisfaction while collaborating with sales on new pitches.

You will oversee change management, governance, and staff development, driving continuous improvement and a one-team culture across the operation.

Qualifications

• Experience leading pensions admin teams.
• Strong communication with client teams and trustees.
• Proven ability to drive quality and efficiency.

Responsibilities

• Lead the multi-client pensions administration team to deliver services.
• Attend client/trustee calls discussing project deliverables.
• Collaborate with sales for new business pitches and potential travel within the UK.
• Ensure adherence to change, quality assurance and operational frameworks.
• Coach team leads to align with internal procedures and legislation.
• Monitor productivity and foster a collaborative, flexible culture.

Skills

Leadership

Stakeholder management

Team management

Customer focus

Tools

Excel

Job description

Join us as a Pensions Administration Manager within our Outsourcing line of business based out of our Redhill office working hybrid.
Are you are customer focussed, self-driven, and a people person who is keen to work in Pensions Admin Operations? The Pensions Administration Manager role is an exciting opportunity, requiring effective communication across the various lines of business, and is pivotal to the business as we grow.
In WTW's Outsourcing Business, Admin Operations consists of close to one thousand colleagues providing a pension administration facility for clients of varying size across a variety of complex schemes. The workforce consists of differing seniority levels, skill mixes, team sizes and talent pools delivering diverse operational models, processes, and procedures. Reporting into the Operations Manager, you will be responsible for the pension administration service delivery for a multi-client team.
The Role

The Role

• This is a new role whose focus will be on providing an enhanced and empathetic delivery. From a member experience point of view, you will be the 'go to' colleague for the client team and may be required to attend client/trustee calls discussing project deliverables that require a high level of customer care.
• Working with the sales team you will be the administration lead for new business pitches and will take part in the presentations to new prospects, which may require you to travel (travel expenses will be covered) to various locations within the UK.
• Responsible for the quality and performance objectives defined by WTW and ensuring member first
• Responsible for the adherence to the change, quality assurance and operational excellence frameworks enabling a quality service.
• Ability to work with Operations Manager to make commercially focused decisions influencing both internal and/or external stakeholders on service delivery, growth, and continuous improvement to streamline and make effective change to operational service.
• Accountable for ensuring Team Leads conduct activities in line with internal procedures, policies, and legislation, including industry standards.
• Ensuring team productivity is at its optimum and is measured.
• Creating a collaborative culture in which processes are applied consistently within the Community where teams are better enabled to work flexibly to support each other

What you'll bring:

• Experience in dealing with DB occupational schemes and experience is essential and experience with DC pensions is nice to have
• Experience as a Pensions Team Leader is essential
• Have an excellent eye for detail and intermediate knowledge of excel
• Highly experienced in the creation and management of high performing, results driven/fast-paced teams.
• A strong leader and negotiator, with excellent influencing skills and a can-do attitude and experience of presenting to both internal and external stakeholders.
• Evidence of developing and implementing staffing and training plans to maximise quality, efficiency, utilisation, and productivity.
• Supporting the team leaders and teams to adopt new processes changes and procedures with a solution oriented mindset.
• Ability to create a one team mindset that mentors and develops employees to help create a high-performance organization and a capacity for future leaders.
• Ensure that structures and systems for line management are in place and consistently followed across the team.
• Experience of working within a client facing environment and critical thinking to facilitate more in-depth discussions.
• Excellent time management skills and the ability to oversee multiple concurrent projects, including the ability to support conflict resolution the removal of escalated blockers.

What We Offer

Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company.

We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you.

Equal Opportunity Employer

We're committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email