Pensions Administration Apprentice — Hybrid Learning & Growth

WTW; United Kingdom; Hybrid; GBP 11,000 - 19,000; Full time

Job summary

WTW is offering an apprenticeship within the Benefits Delivery & Outsourcing GB team in the UK. You will spend two years developing skills in pension administration while working toward the Award in Pensions Essentials qualification.

The role offers hybrid working, combining home-based study with at least four days in the office, and ongoing training from experienced colleagues. Closing date: 11th December 2026.

Qualifications

• GCSE Maths and English at minimum grade C/9-4 or equivalent.
• Strong focus on quality and customer service.
• Able to stay accurate when busy.
• Effective communication and teamwork.
• Eager to learn and develop pension administration knowledge.
• Computer literacy required.

Responsibilities

• Serve as the first point of contact for clients and members on pension questions.
• Provide a calm, empathetic, and professional customer experience.
• Resolve queries and escalate complex issues as needed.
• Follow complaints procedure and notify seniors.
• Participate in regular training to expand knowledge.
• Build relationships with clients and deepen knowledge of their pension schemes.
• Spot opportunities to improve services.

Skills

Customer service

Communication

Team player

Willingness to learn

Computer literacy

Accuracy under pressure

Education

GCSE Maths and English (minimum grade C/9-4)

Job description

WTW is offering an apprenticeship within the Benefits Delivery & Outsourcing GB team in the UK. You will spend two years developing skills in pension administration while working toward the Award in Pensions Essentials qualification.

The role offers hybrid working, combining home-based study with at least four days in the office, and ongoing training from experienced colleagues. Closing date: 11th December 2026.