Pensions Specialist

Willis Towers Watson; United Kingdom; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

25 days annual leave

Private healthcare

Life insurance

Group income protection

Hybrid working

Job summary

Willis Towers Watson in the United Kingdom is seeking a Pensions Specialist to work from the Redhill office with hybrid arrangements. You will handle advanced calculations for DB and/or DC schemes, mentor administrators, and contribute to client team projects.

Reporting to the Admin Manager/Team Leader, you will deliver accurate results and support continuous improvement. The role emphasizes client interaction, data-driven decision making, and collaboration with colleagues across functions to

Qualifications

• Experience with major client projects involving complex DB/DC pension schemes.
• Strong organisation and ability to work in a virtual team on multiple priorities.
• Pensions technical expertise with client‑facing project work preferred.
• Ability to analyse and manipulate data with advanced MS Excel.
• Excellent time management and ability to meet deadlines.

Responsibilities

• Deliver client reporting and compliance requirements.
• Support Client Managers to achieve service excellence.
• Collaborate with peers to manage client work.
• Understand links between data, calculations and projects.
• Contribute to automation initiatives to increase efficiency.
• Pursue continual learning and contribute on defined projects.
• Interact with client and advisors on complex technical queries.
• Improve operational efficiency and reduce costs via standard procedures.
• Manage ad-hoc BAU projects and deadlines.
• Build and maintain technical knowledge and procedures.
• Take ownership of allocated work and train colleagues.
• Work collaboratively to achieve business goals.
• Adhere to Professional Excellence principles.

Skills

DB/DC Pensions

MS Excel

Client facing

Time management

Data analysis

Teamwork

Multi-client support

Job description

Description

Join us as a Pensions Specialist based out of our Redhill office working hybrid.

In this role, you will take on more advanced calculations and complex schemes (DB and/or DC) and play an active role in mentoring and checking the work of the Pensions Administrators. You will be reporting to the Admin Manager/Team Leader and you will be working as a part of a dedicated client team with diverse skills and experience. The job requires a motivated individual who is experienced in taking responsibility and who can also independently deliver results on ad-hoc client specific projects.

The Role

• Help the team to deliver and meet the client’s Reporting and compliance requirements.
• Support and assist Client Managers to achieve and deliver excellence in the service proposition to the client and members.
• Work collaboratively with peers and contribute to the wider day to day management of the client.
• Understand the links between data, calculations and multiple project streams.
• Contribute to the implementation of continuous improvement initiatives to increase end to end automation efficiencies and results with the aim of delivering operational self-sufficiency.
• Take a proactive interest for own continual learning and understanding of the business and help with defined projects working with colleagues across multiple functions to facilitate a successful outcome.
• Interact with the client and their advisors on complex and technical queries to understand their requirements and to clarify and document these.
• Work with the Team/Team Leader to help improve operational efficiency and reduce costs e.g. automation, full use of standard procedures.
• Help the team to run, contribute to, manage and monitor ad-hoc BAU projects, large and small, and assist the team to ensure the client reporting and compliance requirements are met and produced within agreed deadlines.
• Build and maintain technical, procedures and client knowledge through experience and ensure client work is undertaken on time whilst adhering to our quality standards.
• Take ownership and accountability of allocated work to ensure service level is achieved and fully engage with colleague training and development to assist the team’s performance.
• Work in a collaborative manner within a team environment to achieve common business goals.
• Adhere to the Company’s Professional Excellence principles.

Qualifications

What you’ll bring

• Experience of working on a major client with a mix of complex DB and DC Pensions is essential
• Strong organisational abilities and flexibility to work in a team/virtual team environment working on multiple client priorities.
• Pensions technical expertise is required and experience of project based technical work in a client environment is preferred
• Ability to analyse and manipulate data, deliver in agreed client format with a strong working knowledge of MS Excel whilst being open to learning new technology and tools.
• Client facing interpersonal and communication skills.
• Process driven with ability to modify approach.
• Take pride in your work with accuracy and adherence to a high level of quality being paramount.
• Excellent time management and ability to meet deadlines and prioritise own workload.
• Ability to assist with the production of bespoke reports for the client in agreed formats.
• Improve knowledge and own technical skills through participation in online, instructor-led or self-taught training.

What we offer

Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company.

We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you.

Equal Opportunity Employer

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants.

(OGB2)