Pensioner Payroll Associate

Trafalgar House; Greater London; On-site; GBP 28,000 - 36,000; Full time

Job summary

Trafalgar House in Greater London is seeking a Pension Payroll Administrator to manage the end-to-end pensioner payroll cycle for our clients, ensuring accuracy and timeliness. You will handle setup and ceasing of pensions, changes to pension amounts, and payment instructions, while delivering a reliable service.

You will work with the Service Delivery Team to meet deadlines, maintain records, and stay current with ISO 27001 standards and HMRC requirements.

Qualifications

• Good experience and understanding of pensioner payroll practices.
• Computer literate and experience using pension administration systems.
• Expertise in one or more of the team’s functional area.
• A commitment to quality and a thorough approach to the work.
• Strong working relationships with colleagues.
• Qualified or studying towards a recognised pensioner payroll qualification.
• Experience of implementing new clients.

Responsibilities

• Run the full payroll cycle for monthly and daily (DC) payrolls; liaise with HMRC for PAYE deductions and statutory requirements.
• Set up and ceasing of pensions in payment; process changes to pension amounts and payment instructions.
• Provide timely, reliable, accurate day-to-day service to all customers.
• Maintain full and accurate administration records; ensure accuracy of written and verbal communications.
• Keep ISO 27001 policies up to date and followed.
• Participate in annual P60 and Pension Increases exercises and ad hoc projects.
• Stay up to date with industry changes affecting pensioner payroll.

Skills

Pension payroll

HMRC PAYE

ISO 27001 knowledge

Attention to detail

Customer service

Pension administration software

Client onboarding

Tools

Pension administration systems

Data entry

Job description

Responsible for the processing of the end to end pensioner payroll cycle for our clients, ensuring they are processed accurately and on time.

Associated payroll processing, including the set up and ceasing of pensions in payment, processing changes to pension amounts and payment instructions.

Provide a timely, reliable, accurate and consistent day to day service to all customers.

KEY RESPONSIBILITIES

To work with other members of the Service Delivery Team in delivering a consistent and reliable service to our clients. This may include one or more of the following functions:

Running the full payroll cycle for both monthly and daily (DC) payrolls, including liaise and account to HMRC for PAYE/tax deductions and any other statutory or legislative requirements relating to payroll.

Associated payroll processing, including the set up and ceasing of pensions in payment, processing changes to pension amounts and payment instructions, and liaison with colleagues to resolve queries.

Routine administrative tasks – for example, pensioner requests and receipt and payment processing, ensuring tasks are completed within contractual timescales.

Maintain full and accurate administration records for all customers. Ensure accuracy of written and verbal communication.

Ensure processes and documentation are kept up to date. Challenge procedures to identify process improvements and efficiencies.

Positively participate in the annual P60 and Pension Increases exercises, and adhoc projects (including new implementations) as required.

Keep up to date with industry changes affecting pensioner payroll.

You will be expected to:

Meet deadlines and have effective time management; be flexible and adaptable.

Work with direct colleagues and other departments, external service providers (for example, tracing agencies, HMRC) and with pensioners and clients.

Have high attention to detail and accuracy in order to provide a consistent, high quality service.

Have knowledge of policies and process of ISO 27001 and where they can be accessed and followed

PROFESSIONAL QUALITIES

• Good experience and understanding of pensioner payroll practices.
• Computer literate, and experience using pension administration systems.
• Expertise in one or more of the team’s functional area.
• A commitment to quality and a thorough approach to the work.
• Strong working relationships with colleagues.
• Qualified or studying towards a recognised pensioner payroll qualification.
• Experience of implementing new clients.

PERSONAL QUALITIES

Well organised and able to deal with fluctuations in work volumes.

Willingness to learn.

Experience of working in a customer/client focused organisation.