Pension Support Associate (Entry Level)

Servaada - a Wipro Company; Reading; On-site; GBP 20,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

Generous benefits package

Training and development

Job summary

Servaada - a Wipro Company in Reading is seeking a Junior Customer Service Representative dedicated to providing exceptional support for pension-related inquiries. As the first point of contact, you will assist clients with information about their accounts and benefits, ensuring a satisfactory customer experience. You should possess strong communication skills and prior experience in customer service. The company offers competitive salary and generous benefits. This position requires working on-site five days a week.

Qualifications

• Proven experience in a customer service role.
• Excellent communication skills, both verbal and written.
• Ability to multi-task effectively in a fast-paced environment.

Responsibilities

• Act as the primary point of contact for clients regarding pension-related inquiries.
• Respond promptly to customer queries via phone, email, and live chat.
• Maintain accurate records of customer interactions.

Skills

Communication skills

Customer service experience

Empathy

Problem-solving skills

Time management

Education

High school diploma or equivalent

Tools

Customer service software

Microsoft Office

Job description

Servaada - a Wipro Company in Reading is seeking a Junior Customer Service Representative dedicated to providing exceptional support for pension-related inquiries. As the first point of contact, you will assist clients with information about their accounts and benefits, ensuring a satisfactory customer experience. You should possess strong communication skills and prior experience in customer service. The company offers competitive salary and generous benefits. This position requires working on-site five days a week.