Customer Service Representative

Servaada - a Wipro Company; Reading; On-site; GBP 20,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

Generous benefits package

Training and development

Job summary

Servaada - a Wipro Company in Reading is seeking a Junior Customer Service Representative dedicated to providing exceptional support for pension-related inquiries. As the first point of contact, you will assist clients with information about their accounts and benefits, ensuring a satisfactory customer experience. You should possess strong communication skills and prior experience in customer service. The company offers competitive salary and generous benefits. This position requires working on-site five days a week.

Qualifications

• Proven experience in a customer service role.
• Excellent communication skills, both verbal and written.
• Ability to multi-task effectively in a fast-paced environment.

Responsibilities

• Act as the primary point of contact for clients regarding pension-related inquiries.
• Respond promptly to customer queries via phone, email, and live chat.
• Maintain accurate records of customer interactions.

Skills

Communication skills

Customer service experience

Empathy

Problem-solving skills

Time management

Education

High school diploma or equivalent

Tools

Customer service software

Microsoft Office

Job description

Wipro Financial Outsourcing Services Ltd (WFOSL) is looking for a dedicated and customer-focused individual to join our team as a Junior Customer Service Representative. As the first point of contact for our clients, you will play a crucial role in providing exceptional service and support for pension-related inquiries and concerns. Your strong verbal and written communication skills, empathy, and good judgement will be instrumental in ensuring a positive and satisfactory customer experience. We will ensure training on pensions products and processes to enable you to thrive in your role. This role will be required to work from office for 5 days a week.

About Wipro Financial Outsourcing Services Ltd (WFOSL)

Wipro Financial Outsourcing Services Ltd. (WFOSL) is a separate legal entity, authorised by the FCA and has been set up by Wipro to provide regulated outsourcing services within the Financial Services industry.

Our client is a leading provider for workplace pension schemes and WFOSL will be providing business and technology process outsourcing services and providing end to end front and back-office operations support.

As a Junior Customer Service Representative, you will receive a competitive salary, a generous benefits package and training & development in areas to help you improve.

Responsibilities

• Act as the primary point of contact for clients and beneficiaries regarding pension-related inquiries, including account information, benefits, and retirement options
• Respond promptly and professionally to customer queries via various communication channels, such as phone, email, and live chat
• Provide accurate and detailed information about pension plans, contributions, withdrawals, and other related processes
• Assist clients in navigating their online pension portal, guiding them through account setup and usage
• Escalate complex issues to the appropriate internal teams while ensuring follow‑up and timely resolution
• Maintain accurate records of customer interactions and update customer profiles in our database
• Stay up to date with changes in pension regulations and policies to provide accurate and compliant information to customers
• Participate in ongoing training sessions to enhance knowledge of pension products and customer service best practices
• Identify opportunities for process improvement and contribute to enhancing the overall customer service experience

Mandatory Skills

• High school diploma or equivalent; further education or certifications in customer service or related fields is a plus
• Proven experience in a customer service role
• Excellent communication skills, both verbal and written, with a strong command of English language
• Empathetic and patient approach to handle customer inquiries and concerns with professionalism and courtesy
• Ability to multi‑task and manage time effectively in a fast‑paced customer service environment
• Proficient in using customer service software, databases, and Microsoft Office applications
• Strong problem‑solving skills and a proactive attitude in resolving customer issues
• Positive and enthusiastic team player with a commitment to providing outstanding customer experiences
• Flexibility to work in shifts, including evenings and weekends, as needed

Join our team as a Junior Customer Service Representative for pensions and make a meaningful impact in the lives of our clients and beneficiaries. If you have a passion for customer service, a thorough understanding of pensions, and a desire to assist customers in their financial journey, we welcome you to apply and be part of our dedicated customer service team.

Wipro is an advocate for positive change and conscious inclusion. As a global employer, we strive to create a diverse Wipro family by remaining committed to the development of our culture, diversity, equality, and inclusion in the workplace. All applicants welcome.