Pension Administrator

BMC Recruitment Group; Newcastle upon Tyne; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Salary £29,000

Hybrid working

Free on-site parking

33 days leave

Company pension

Team events

Job summary

BMC Recruitment Group are recruiting a Pension Servicing Specialist for a leading investment and financial services client in Newcastle upon Tyne. You will join the Drawdown Communications Team, handling pension-related enquiries and delivering accurate administration and strong client service.

The role supports case progression from initial contact to completion, with hybrid working (2 days from home, 3 days in the office) after training.

Qualifications

• 2+ years' pension administration experience ideal
• Strong written and verbal communication skills
• Excellent attention to detail
• Ability to manage multiple cases in a busy environment

Responsibilities

• Respond to client queries via email, secure messages, and written correspondence
• Handle inbound calls and make outbound calls when required
• Resolve pension-related enquiries accurately and professionally
• Manage casework from initial contact through to completion
• Liaise with internal teams to support smooth case progression
• Maintain accurate records and ensure regulatory standards are adhered to
• Prioritise quality and deliver positive client outcomes in every interaction
• Work within agreed SLAs and compliance guidelines

Skills

Communication skills

Attention to detail

Case management

Pension administration

Job description

BMC Recruitment Group are currently recruiting for a Pension Servicing Specialist to join our client, a leading investment and financial services organisation based in Newcastle upon Tyne. You will join their Drawdown Communications Team, providing high-quality client service and ensuring accurate administration across a wide range of pension-related enquiries.

Key Benefits they offer:

• Salary remuneration of £29,000
• Working Hours - Monday to Friday 8:30am - 5:30pm (1hr Lunch)
• Hybrid Working following training - Typically 2 days from home - 3 days office based
• Free on-site parking
• 33 days annual leave, including bank holidays (increases with length of service)
• Company pension contribution (increases with length of service)
• Company/team events throughout the year

Your Duties & Responsibilities include:

• Responding to client queries via email, secure messages, and written correspondence
• Handling inbound calls and making outbound calls where required
• Resolving pension-related enquiries accurately and professionally
• Managing casework from initial contact through to completion
• Liaising with internal teams to support smooth and efficient case progression
• Maintaining accurate records and ensuring all processes and regulatory standards are adhered to
• Prioritising quality and delivering positive client outcomes in every interaction
• Working within agreed SLAs and compliance guidelines

You will need:

• A minimum of 2 years' experience in pension administration or a similar financial services role would be ideal
• Strong written and verbal communication skills
• Excellent attention to detail
• Ability to manage multiple cases simultaneously in a busy environment