Operations Liaison Pensions Administrator

Prestige Recruitment Group; Liverpool; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

Prestige Recruitment Group is working with a well-established pensions provider in Liverpool to recruit a Pension Operations Administrator. This Liverpool-based role involves handling pensions administration, customer requests, and support for advisers and investment providers.

You will process cases accurately, meet service levels and maintain regulatory standards while delivering excellent customer service.

Qualifications

• Experience in pensions or financial services.
• Strong attention to detail and organisational ability.
• Confident written and verbal communication.
• Proficient in Microsoft Office.
• Ability to prioritise workloads in a fast-paced environment.
• Proactive problem-solving approach.

Responsibilities

• Processing pensions administration and customer requests via phone, email and correspondence.
• Onboarding and ongoing review of financial advisers and investment providers.
• Managing adviser changes, invoices and information requests.
• Investigating and resolving customer complaints and handling Data Subject Access Requests.
• Identifying vulnerable customers and escalating cases where appropriate.
• Ensuring all work complies with internal procedures, SLAs, KPIs and regulatory requirements.
• Building positive relationships with customers and external stakeholders.

Skills

Attention to detail

Organisational ability

Communication skills

Prioritisation

Tools

Microsoft Office

Job description

Pension Operations Administrator

Location: Liverpool, Merseyside
Salary: £26,000 plus and Benefits

Are you an experienced pensions or financial services administrator looking for your next challenge?

We're recruiting on behalf of a well-established specialist pensions provider in Liverpool who is looking to add a Pension Operations Administrator to their growing team. This is an excellent opportunity to join a respected organisation where you'll play a key role in delivering outstanding service to pension scheme members, financial advisers and investment partners.

The Role

You'll be responsible for managing a varied workload, ensuring cases are processed accurately and within agreed service levels while maintaining excellent customer service and regulatory standards.

Key responsibilities include:

• Processing pensions administration and customer requests via phone, email and correspondence.
• Supporting the onboarding and ongoing review of financial advisers and investment providers.
• Managing adviser changes, invoices and information requests.
• Investigating and resolving customer complaints and handling Data Subject Access Requests.
• Identifying vulnerable customers and escalating cases where appropriate.
• Ensuring all work complies with internal procedures, SLAs, KPIs and regulatory requirements.
• Building positive relationships with customers and external stakeholders.

We're looking for someone who has:

• Previous experience within the pensions industry or financial services.
• Excellent attention to detail and organisational ability.
• Confident communication skills, both written and verbal.
• Good working knowledge of Microsoft Office.
• The ability to prioritise workloads in a fast-paced environment.
• A proactive approach with strong problem-solving skills.

What's on Offer?

• Salary of £26,000, plusdepending on experience.
• A supportive and collaborative working environment.
• Genuine opportunities for career development within the pensions sector.
• Comprehensive benefits package.
• Liverpool-based office with a well-established and growing business.