Pension Administrator

Brightwell; East Midlands; Hybrid; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Annual bonus up to 7%

25 days holiday

Employer pension contributions 15-17%

Life insurance 8x salary

Family friendly policies

Health assessments

Health cash plan

Professional study support

Employee Assistance Programme

Wellhub wellness platform access

Free parking

Job summary

Brightwell is seeking a DB Pension Administrator to join a growing team. You will handle casework, communicate with members, and ensure accurate data in pension systems, supporting continuous improvement and collaborative projects.

Two years of DB pension administration experience and knowledge of UK pensions legislation are preferred. The role offers hybrid work and a generous benefits package, including a performance bonus and professional study support.

Qualifications

• Two years’ experience in DB pension administration or equivalent.
• Up-to-date understanding of UK pension legislation.
• Excellent communication skills with ability to adapt to audiences.
• Experience in a professional customer-focused environment.
• Pensions industry qualification or progress towards it.
• Experience with pension software products.

Responsibilities

• Provide best-in-class service to pension scheme members, communicating in writing and verbally.
• Process casework accurately in line with scheme rules and pensions legislation.
• Maintain and update pension administration systems/databases for accuracy of benefit entitlements.
• Contribute to the team and suggest improvements for member experience.
• Assist with one-off projects and documentation.

Skills

DB Pension Administration

Pension legislation understanding

Customer service

Communication skills

Pensions software experience

Education

Pensions industry qualification

Tools

Pension software products

Job description

Join Our Team as a Pensions Administrator

Salary: Circa £31,905 based on 40 hours per week (36-hour basis available), plus bonus.

Are you passionate about pensions and providing high-quality service? Would you be keen to work in an exciting, growing, award-winning business in a highly supportive environment? If so, we want to hear from you! Due to growth and our ongoing development plan, we are seeking Defined Benefit (DB) pension administrators to join our dynamic team.

What you’ll do:

• Provide a best-in-class service to pension scheme members, communicating with them both in writing and verbally, processing casework accurately in accordance with scheme rules and pensions legislation.
• Maintain and update relevant pension administration systems or databases to ensure accuracy of information and corresponding benefit entitlements.
• Proactively contribute to the team and share ideas for continuous improvement, with a focus on both removing waste and providing a better member experience.
• Document work processes and provide support to the other members of the Member Services teams.
• Assist with one-off projects

This role would suit someone with:

• A minimum of two years’ experience of DB pension administration or equivalent capability.
• Up to date understanding of relevant UK pension legislation.
• Excellent communication skills, with the ability to adapt approach to different audiences and situations.
• Experience of working in a professional, customer focussed environment providing high levels of service.
• Achievement of or progress in achieving a pensions industry qualification.
• Experience in pension software products.

Why Brightwell?

As a Brightwell colleague, you will enjoy a competitive salary, hybrid work practices, professional development, career development, and a great benefits package including:

• Annual performance bonus of up to 7%.
• 25 days holiday (increasing to 30 with service) plus bank holidays.
• A pension with 15-17% employer contributions (depending on age).
• 8 x salary Life Insurance.
• Generous family friendly policies, including up to 26 weeks full pay (maternity, adoption and paternity leave)
• Free health assessments.
• Health cash plan.
• Professional study support.
• Employee Assistance Programme and free Wellhub wellness network platform access.
• Free parking.

Building an inclusive work environment:

Brightwell is committed to developing and maintaining an inclusive culture, ensuring that behaviours, working practices, and policies promote fair treatment and access to development opportunities for every colleague. We value the benefits a diverse workforce can bring and want Brightwell to be a place where all colleagues can thrive, feel that they belong, are valued, and contribute to our success. This is underpinned by Brightwell’s RISE corporate values: Responsible, Impactful, Supportive & Expert.