Pensions Payroll Administrator

Brightwell; Chesterfield; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Annual performance bonus up to 7%

25 days holiday (30 with service) + BH

Pension with 15-17% employer contrib.

8x salary Life Insurance

Family friendly policies (maternity/ad

Health assessments

Health cash plan

Professional study support

Employee Assistance Programme and Well

Free parking

Job summary

Brightwell in the United Kingdom is seeking a Pensions Payroll Administrator to join a growing, award-winning team. You will ensure accurate pension payments, maintain databases, and support client administration.

This role requires strong IT and communication skills, experience in pensions/payroll, and a proactive, collaborative mindset. The position offers hybrid working arrangements, competitive benefits, and opportunities for professional development within a supportive environment.

Qualifications

• Experience in Pension/Payroll administration or analysis.
• Strong IT and Microsoft Office skills.

Responsibilities

• Process members’ pension benefits based on entitlements and scheme rules.
• Update pension administration databases and systems.
• Communicate pension payment information to members and resolve queries.
• Maintain systems to ensure accuracy of information and correct payments.
• Document processes and provide on-job training to the team.
• Assist with one-off projects and cross-team work.
• Liaise with external organisations/clients on pension adjustments and communications.
• Undertake duties across Pension Administration teams as required.

Skills

Pensions payroll

Pension software

Customer care

IT skills

Analytical thinking

Communication

Deadline management

GCSE Maths/English

Education

GCSE Maths/English

Job description

Join Our Team as a Pensions Payroll Administrator

Are you passionate about finance, Payroll and delivering excellent service? Would you like to join a growing, award-winning business that offers a supportive and collaborative working environment? If so, we'd love to hear from you.

The Pension Payroll Administrator ensures that a professional and efficient administration payroll service is provided to members of Brightwell’s administration clients and does so in accordance with our client’s service contracts and agreed administrative procedures.

What you’ll do:

• Process members’ pension benefits based on their entitlements under the rules of the pension scheme and legislation.
• Update relevant pension administration databases and systems
• Communicate pension payment information to members, both verbally and in writing, and to resolve member’s queries.
• Maintain systems to ensure accuracy of information and the corresponding correct pension payments.
• Document work processes and provide assistance to the other members of the Pension Administration teams.
• Provide and assist with “on-job” training to the Team, as required.
• Assist with one-off projects.
• Advise and liaise with external organisations/clients on pension adjustments, payments and communications.
• Undertake work in different teams within Pension Administration according to business need.
• Undertake specific additional roles, dependent upon the team on which they are working.
• Other duties, as required.

This role would suit someone with:

• Strong information technology experience
• Strong customer care skills with the ability to communicate / interact at all levels within the organisation and external to the organisation
• Strong diagnostic, analytical and process skills
• Ability to work under pressure and a positive and professional attitude
• Strong IT and Microsoft Office skills,
• Strong interpersonal and communicational skills
• The ability to work to deadlines and manage workload appropriately
• Experience within Pensions / and or Payroll Administration or analysis
• Experience in pension software products.
• Strong Maths and English GCSE or equivalent qualification

Why Brightwell?

As a Brightwell colleague, you will enjoy a competitive salary, hybrid work practices, professional development, career development, and a great benefits package including:

• Annual performance bonus of up to 7%.
• 25 days holiday (increasing to 30 with service) plus bank holidays.
• A pension with 15-17% employer contributions (depending on age).
• 8 x salary Life Insurance.
• Generous family friendly policies, including up to 26 weeks full pay (maternity, adoption and paternity leave)
• Free health assessments.
• Health cash plan.
• Professional study support.
• Employee Assistance Programme and free Wellhub wellness network platform access.
• Free parking.

Building an inclusive work environment:

Brightwell is committed to developing and maintaining an inclusive culture, ensuring that behaviours, working practices, and policies promote fair treatment and access to development opportunities for every colleague. We value the benefits a diverse workforce can bring and want Brightwell to be a place where all colleagues can thrive, feel that they belong, are valued, and contribute to our success. This is underpinned by Brightwell’s RISE corporate values: Responsible, Impactful, Supportive & Expert.