Customer Service Administrator

Equiniti; Liverpool; Sur place; GBP 21 000 - 26 000; Plein temps

Avantages offerts par ce poste

Employer Pension Plan with company-mat

Health and wellbeing programme

Life assurance 4x salary

Employee discounts via EQ Wins

29 days holiday + bank holidays

Volunteer days

Learning & Development via LinkedIn

Résumé du poste

Equiniti is recruiting for a Pension Administration telephony-based role in Liverpool City Centre. You will handle member enquiries, provide excellent customer service and work within a collaborative Enquiry Centre with support from experienced colleagues.

The role emphasizes accuracy, strong communication and attendance, with full training provided. Working hours cover 08:30–17:30, Monday to Friday, in a rotating pattern to support work-life balance.

Qualifications

• Excellent customer service and communication required.
• Attention to detail and accuracy in handling enquiries.
• GCSE Maths and English (Grade C or above) required.

Responsabilités

• Handle member telephone enquiries with a confident knowledge of pension schemes.
• Demonstrate excellent attendance and time-keeping.
• Form good working relationships and deliver high-quality customer service.

Connaissances

Customer service

Communication

Attention to detail

Time management

Teamwork

Formation

GCSE Maths and English Grade C or above

Description du poste

Management Level H EQ Retirement Solutions is transforming the retirement and pensions markets with leading administration and technology solutions. With over 1200 employees globally, 189 years of knowledge and 11 million pension scheme members and policyholders, we are here to help people plan for a confident financial future by delivering innovative, reliable and customer-focused retirement services. Our teams are driven by a shared commitment to excellence, collaboration and making a real impact to the lives of our clients and customers. Role Summary EQ are currently looking for ambitious and motivated people who will join our energetic telephony-based Pension Administration team within our EQ contact centres. Based in the heart of Liverpool City Centre, we are a well-established pension administrator with over 1.5 million customers across the UK. We pride ourselves on giving the very best service to all our customers and we’re now hiring. Full training will be provided, so you’ll be able to handle every call confidently and provide exceptional customer service. The role is not sales-related but you will have realistic key performance indicators to meet. Our working hours are on a rotational basis that cover the hours of 08:30 – 17:30 Monday to Friday, which supports our commitment to a healthy work/life balance. You’ll be joining a highly engaged and dynamic organisation, which is passionate about delivering excellent customer service. You will be part of a collaborative Enquiry Centre, with constant support from experienced colleagues.

Key Responsibilities/Expectations

• Great customer service and communication skills
• Excellent attention to detail
• Ability to resolve members’ telephone enquiries, based on a competent working knowledge of the pension schemes, gained through our in-house training programme
• Excellent attendance and time-keeping
• GCSE (or equivalent) Maths and English Grade C or above
• Ability to form good working relationships
• Applicants must have resided in the UK for at least 5 years to be able to undergo enhanced security clearance.

Benefits

• Save For Your Future - Employer Pension Plan; employer matches your pension contributions up to 10%.
• Health and Wellbeing – Employee Assistance Programme: counselling, legal & wellbeing support for colleagues and their households.
• Life assurance cover at 4x salary with the ability to purchase enhance cover.
• Employee discounts – Discounts and cashback at your favourite high street stores through our EQ Wins Platform.
• Time Off – Typically 29 days holiday + bank holidays.
• 2 volunteer days to get involved with a charity of your choosing.
• Winning together – Equiniti ICON award vouchers; recognising the individuals going above and beyond to help the business succeed.
• Learning & Development – Investment in LinkedIn Learning for all colleagues.

Equal Opportunity Statement

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please note any offer of employment is subject to satisfactory pre-employment screening checks.

Equiniti is a global fintech that connects the future of capital, communications, and governance, building trust and confidence in every market we serve. With more than 5,000 employees supporting over 20 million shareholders and 15,000 organizations worldwide, our mission is to digitize and modernize every aspect of shareholder interaction. Equiniti is uniquely positioned as the only global technology partner serving both investor relations and public relations professionals, creating a powerful platform at the intersection of reputation, disclosure, and engagement.