PCN Governance and Compliance Officer

NHS Jobs; Redhill; Hybrid; GBP 42,000 - 56,000; Full time

Job summary

NHS Jobs is seeking a Governance & Compliance Officer to work with DHC Federation GP Practices and PCNs, driving governance and compliance with CQC readiness in mind. The role involves developing policies, maintaining records, and supporting practices to adopt best governance practices at scale across the federation.

The post holder will collaborate with the wider governance team to ensure consistent procedures, manage data protection compliance, and support continuous improvement across East

Qualifications

• Experience in governance and compliance for primary care networks and federations.
• Ability to develop, document and implement policies and SOPs.

Responsibilities

• Support practices to achieve high standards of governance and readiness for inspections.
• Identify required policies, documentation and record-keeping.
• Produce common policies and documentation for practices to adopt if they wish.
• Support with best practice in record keeping and training as required.
• Review compliance processes including health and safety, mandatory training, risk management and infection prevention.
• Assist with governance software implementation and data protection obligations.
• Ensure GDPR requirements are met and data sharing agreements are in place.

Job description

The PCN Governance & Compliance Officer will work with all the DHC Federation GP Practices and PCNs to support them in achieving the highest standards of governance and compliance. The post holder will deliver an effective service supporting Practice Managers, DHC Managers and associated clinicians to implement, maintain, evidence, and advise on systems for good governance across the Federation. The post holder will help define current governance processes, facilitate discussions and advise colleagues as to how best practice might be adopted, document those processes as they are agreed and see through to delivery to ensure the practices offer the highest quality care to our patients. The post holder will also be an integral part of the wider DHC governance team and will work with them to ensure that PCN governance dovetails with wider organisational governance. The governance team has recently appointed a governance officer whose remit is modernisation of organisational governance processes, and the post holder will work closely with that person to progress this for PCN governance. The approach will be to work collaboratively with Practices to strengthen governance arrangements, share good practice and identify opportunities to maximise efficiency through working at scale. Where appropriate, common approaches, policies, procedures, and standard operating procedures will be developed collectively, while allowing for necessary local variation and Practice autonomy. Shared resources will be made readily accessible to Practices, supporting consistent implementation and reducing duplication of effort. Where DHC has direct responsibility or accountability, appropriate assurance arrangements will be maintained to ensure required standards and compliance obligations are met.

DUTIES AND RESPONSIBILITIES

• Work with the DHC practice managers to support them in achieving high standards of governance and readiness for CQC inspections.
• Identify required policies, documentation and record keeping.
• Produce common policies and documentation for practices to adopt if they wish.
• Support with best practice in record keeping for each practice.
• Support awareness of changes within practices, including specific training as required.
• Review compliance processes in the practices including Health & Safety, fire, mandatory training, prescription control measures, emergency drugs management, risk management, PAT testing, and infection prevention (including cleaning schedules and legionella testing).
• Advising and helping implement changes as required.
• Support with delivery, implementation, and maintenance of clinical governance software to ensure there is maximum gain, working closely with specialist staff.
• Support investigations into incidents, and ensure complaints are tracked and responded to in a timely fashion and compliments are recorded and communicated.
• Help with completing the annual DSP toolkit returns for practices.
• Ensure GDPR requirements are met.
• Working with the Data Protection Officer, ensure appropriate data sharing agreements, DPIAs and privacy notices are in place and kept up to date.
• Ensure practices are aware of the status of employees completing mandatory eLearning and related training to ensure organisation is compliant with governing body requirements.
• Help ensure practices capture information and associated compliance paperwork from existing and new clinicians.
• Work with clinicians to ensure a robust programme of continuous clinical and non-clinical audit improvement is delivered.
• Ensure CQC registration is up to date and comprehensive, regularly reviewing and auditing performance against CQC standards to ensure practices are ready for CQC inspections.
• Liaise between the PCNs and the wider governance team, advising on where governance requirements may differ for PCNs and where DHC-delivered services do need to comply.
• Support DHC with SARs which are submitted, in line with our policies.
• Undertake other duties as required, which are commensurate with the nature of the post.

WORK SETTING AND REVIEW

• Work to objectives as set by the Head of PCNs, DHC Governance and Compliance Manager and Director responsible.
• Be able to work with a high degree of autonomy and be willing to attend sites across the Federation geography (East Surrey).
• Work with a continuous improvement mind set.
• Attend the DHC head office huddles and ensure regular and close contact with both the DHC governance team and the PCN team.

INDIVIDUAL RESPONSIBILITIES

• To manage own workload efficiently and effectively, daily.
• Always maintain confidentiality.
• Make decisions pertaining to the smooth and efficient running of practices and DHC acting independently but where necessary referring problems to management of the practices or DHC or the appropriate external agency via the quickest route possible.
• Adhere to DHC policies and procedures and relevant legislation including the requirements of any professional bodies and attend mandatory training as identified by the DHC.
• Participate in reflection, self-evaluation and continuous professional development including performance review.
• Contribute to ongoing projects as required.
• This job description represents an outline of the responsibilities of the post and is not intended to be an exhaustive list of duties or tasks. It will change and develop in line with organisational needs and may be amended following agreement with the post-holder.
• Always maintain confidentiality around patients, clients, staff, and DHC business.