PCN Governance and Compliance Officer

Dorking Healthcare Ltd.; Redhill; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

NHS pension

27 days’ annual leave

Employee Assistance Programme

Training and career progression

On-site parking

Staff satisfaction surveys

Job summary

Dorking Healthcare Ltd. (DHC) seeks a PCN Governance & Compliance Officer to join the dynamic governance team at Holmhurst Medical Centre, Redhill.

You will work with DHC Federation GP Practices and PCNs to ensure high standards of governance, compliance and support for CQC inspections. The role involves defining governance processes, developing policies, and maintaining systems for effective governance across the federation.

Qualifications

• Experience in governance and compliance within healthcare.
• Knowledge of CQC inspections and governance frameworks.
• Ability to develop and implement governance policies and SOPs.
• Strong collaboration with multiple practices and teams.

Responsibilities

• Support governance and readiness for CQC inspections across DHC practices and PCNs.
• Produce common governance policies and documentation for adoption.
• Review compliance in practices, including safety, training and risk management.
• Support delivery and maintenance of clinical governance software.
• Assist investigations, incidents, complaints handling and GDPR considerations.
• Travel between Holmhurst Medical Centre, Redhill and other DHC sites as needed.

Skills

Governance

Compliance

CQC inspections

Policies & SOPs

Stakeholder collaboration

Job description

Job summary

If you have an interest in supporting with provision of highquality healthcare, experience in governance and compliance, and would enjoybeing part of a lively and dynamic organisation, this could be the role foryou.

ThePCN Governance & Compliance Officer will join a dynamic and well established team atDHC to work collaboratively with all the DHC Federation GP Practices and PCNs.They will support them in achieving high standards of governance and complianceand will provide support and advice on CQC inspections.

They will help define current governanceprocesses within DHC and be an integral part of both the PCN team and the widergovernance team, contributing to the function and progress of both teams.

Please note that we are unable to offervisasponsorship. Applicants must have the appropriate right to work in the UK for the duration of theemployment.

Shortlisted candidates will be expected to attend an in-person interview at Holmhurst Medical Centre, Redhill. If you require a reasonable adjustment under the Equality Act, please let us know when invited.

Appointment to this role is subject to a satisfactory Standard DBScheck. Any information disclosed will be considered fairly and only whererelevant to the requirements of the role.

We screen and shortlist suitable candidates as applications arereceived. We reserve the right to close this vacancy early and withoutnotice if we fill the position; we encourage early applications to avoiddisappointment.

Main duties of the job

Main dutiesinclude:

• Support and adviceto our practices and to DHC, on governance and compliance, and supporting withCQC preparation.
• Production ofpolicies, SOPs and other documentation around governance
• Review ofcompliance in our practices and in DHC
• Supporting withdelivery, implementation and maintenance of clinical governance software formaximally efficient working
• Supportwith investigations, complaints handling, DSP toolkit returns, and ensuringGDPR requirements are met.
• This role will be basedat Holmhurst Medical Centre, Redhill and will require travel to other DHC locations. Candidatesshould consider how they will travel reliably between sites during the workingday, including whether they will need access to a car or other suitabletransport.
• Appointment to this role is subject to a satisfactory Standard DBScheck. Any information disclosed will be considered fairly and only whererelevant to the requirements of the role.

About us

Dorking Healthcare (DHC) is an organisation that provides a wide range of quality healthcare services in Surrey and Sussex. We are registered with the CQC (Care Quality Commission) receiving a Good status in our most recent inspection, we are an accredited AQP (Any Qualified Provider). Our vision is to continually improve local services for patients by offering first-class care and shorter waiting times.

A can-do attitude is a vital asset at DHC, and we are looking for like-minded individuals to work with us who share the same approach and work ethic.

The benefits we offer include:

• Competitive salaries
• Membership of the NHS pension scheme
• 27 days' annual leave plus bank holidays, increasing with length of service
• Access to an Employee Assistance Programme
• Opportunities for training, development and career progression
• Some of our sites have free on-site parking (subject to availability)
• We aim to be an employer of choice and conduct annual staff satisfaction surveys

In a recent staff survey, 95% of staff said they feel enthusiastic about their job at DHC and 94% ranked care of patients as the organisation's top priority, compared with 79% nationally.

DHC actively encourage and promotes diversity, ensures all voices are heard and included and is committed to equal opportunities for all.

Job description

Job responsibilities

The PCN Governance& Compliance Officer will work with all the DHC Federation GP Practices andPCNs to support them in achieving the highest standards of governance andcompliance.

The post holder will deliver aneffective service supporting Practice Managers, DHC Managers and associatedclinicians to implement, maintain, evidence, and advise on systems for goodgovernance across the Federation.

The post holder will help define current governance processes, facilitate discussions and advise colleagues as to how best practice might be adopted, document those processes as they are agreed and see through to delivery to ensure the practices offer the highest quality care to our patients.

The post holder will also be an integral part of the wider DHC governance team and will work with them to ensure that PCN governance dovetails with wider organisational governance. The governance team has recently appointed a governance officer whose remit is modernisation of organisational governance processes, and the post holder will work closely with that person to progress this for PCN governance.

The approach will be to work collaboratively with Practices to strengthen governance arrangements, share good practice and identify opportunities to maximise efficiency through working at scale. Where appropriate, common approaches, policies, procedures, and standard operating procedures will be developed collectively, while allowing for necessary local variation and Practice autonomy.

Shared resources will be made readily accessible to Practices, supporting consistent implementation and reducing duplication of effort. Where DHC has direct responsibility or accountability, appropriate assurance arrangements will be maintained to ensure required standards and compliance obligations are met.

DUTIES AND RESPONSIBILITIES

• Work with the DHC practice managers to support them in achieving high standards of governance and readiness for CQC inspections.
• Identify required policies, documentation and record keeping.
• Produce common policies and documentation for practices to adopt if they wish.
• Support with best practice in record keeping for each practice.
• Support awareness of changes within practices, including specific training as required.
• Review compliance processes in the practices including Health & Safety, fire, mandatory training, prescription control measures, emergency drugs management, risk management, PAT testing, and infection prevention (including cleaning schedules and legionella testing). Advising and helping implement changes as required.
• Support with delivery, implementation, and maintenance of clinical governance software to ensure there is maximum gain, working closely with specialist staff.
• Support investigations into incidents, and ensure complaints are tracked and responded to in a timely fashion and compliments are recorded and communicated.
• Help with completing the