24/7 Urgent Care Operations Lead

NHS Jobs; Telford; On-site; GBP 19,000 - 25,000; Full time

Benefits offered by this job

Generous holiday up to 33 days

Pension scheme

Simply Health cash plan

Life Assurance

Free staff parking

Job summary

Shrewsbury and Telford Hospital NHS Trust is seeking an Urgent Care Coordinator based at the Telford Headquarters. The role covers a 24/7 service including coordination for the Single Point of Access (SPA) and Out of Hours Urgent Care, with a focus on effective communication and proactive resource management.

You will support clinicians, coordinate shifts, and supervise staff in a busy urgent care environment, ensuring timely access to appropriate care for patients across services.

Qualifications

• Experience in a similar role.
• Excellent communication skills.
• Attention to detail.
• Ability to prioritise workload.
• Caring and empathetic nature.
• A good standard of general education.

Responsibilities

• Be the responsive point of contact for medical, clinical and healthcare professionals, including ambulance service and NHS 111.
• Plan ahead to ensure people and resources are best utilised.
• Assist clinicians to access community health teams.
• Supervise operational staff.

Skills

Experience in a similar role

Excellent communication

Attention to detail

Prioritise workload

Caring and empathetic nature

General education

Education

General education

Job description

Shrewsbury and Telford Hospital NHS Trust is seeking an Urgent Care Coordinator based at the Telford Headquarters. The role covers a 24/7 service including coordination for the Single Point of Access (SPA) and Out of Hours Urgent Care, with a focus on effective communication and proactive resource management.

You will support clinicians, coordinate shifts, and supervise staff in a busy urgent care environment, ensuring timely access to appropriate care for patients across services.