PC/Tablet Technician

Hamilton Rentals Ltd; Wokingham; Presencial; GBP 25.000 - 35.000; Jornada completa

Descripción de la vacante

Hamilton Rentals Ltd is searching for a PC/Tablet Technician based in Wokingham to support the PC department. Your role will involve building, OS installation, testing, and configuring Apple products as well as other brands, with potential off-site installations.

Candidates should have experience with Intel/Apple products and good knowledge of Microsoft systems. Skills in customer support and time management, as well as a proactive approach, will be essential in ensuring workload efficiency and customer satisfaction.

Formación

• Previous experience supporting Intel/Apple-based products.
• Good knowledge of Microsoft operating systems.
• Knowledge of Apple devices and cloud environment is advantageous.
• Results-oriented and customer-focused.
• Proactive and self-motivated with flexible working approach.
• Clean, valid UK driver's license is advantageous.

Responsabilidades

• Handle laptop, desktop, and workstation hardware.
• Work to a day-to-day delivery schedule.
• Prioritise workload and manage order progression.
• Assist sales staff and customers with queries.
• Provide first line support for customer issues.
• Assist with offsite delivery and installation work.

Conocimientos

Support for Intel/Apple products

Good working knowledge of Microsoft operating systems

Knowledge of Apple devices

General IT understanding

Customer-focused

Time management

Proactive approach

Problem-solving

Descripción del empleo

Job Summary

Hamilton Rentals are looking to recruit a PC/Tablet Technician to provide support and assistance in the day-to-day activities of our busy PC department.

The role will include the building, OS installation, configuring and testing of predominantly Apple products, but will also include HP, Lenovo, Samsung and Acer laptops, desktops and tablets, with the potential for off-site installation projects.

Responsibilities

• The successful candidate will undertake the manual handling of Laptop, desktop and workstation hardware.
• Work to a Day-to-Day delivery schedule with explicit timescales and deadlines.
• The candidate will help prioritise any upcoming workload, raise any issues and start working on future orders in advance of their anticipated shipping date.
• Keep the bespoke Rental Management computer System (RMS) fully updated with order progression.
• Help to handle any queries or issues generated by the sales staff or customers.
• Respond to customer issues as first line support.
• The candidate will from time to time be required to assist with offsite delivery and Installation work.

Requirements

• Previous experience supporting Intel/Apple based hand held, laptops and desktop computing products.
• Have good working knowledge of Microsoft operating systems.
• Knowledge of Apple devices and the Apple cloud environment is a distinct advantage.
• Have a good understanding and ability around general IT.
• Be results orientated and customer focussed.
• Proven ability to manage own time during the working day.
• Proactive, self-motivating with a flexible working approach.
• Ability to utilise own initiative and resolve problems.
• A clean, valid UK driver’s license would be advantageous.