Payroll Support Officer

TN United Kingdom; Trafford; Hybrid; GBP 31,000 - 33,000; Full time

Job summary

An established industry player in the Greater Manchester area is seeking a dedicated Payroll Support Officer to join their dynamic team. This full-time, hybrid role offers a unique opportunity to engage in payroll processes within a fast-paced environment. The ideal candidate will possess a passion for payroll delivery and a commitment to customer service. With a focus on continuous improvement, you'll play a vital role in supporting a shared service center that caters to over 20,000 employees. Enjoy a flexible work schedule, generous leave, and a supportive workplace culture that prioritizes your professional development.

Benefits

Generous paid annual leave

Pension scheme with employer contributions

Flexible working hours

Friendly work environment

Qualifications

• Experience in payroll processes and calculations.
• Numerate and willing to study for qualifications.

Responsibilities

• Support payroll processes and respond to employee queries.
• Ensure high-performing HR and Payroll service.

Skills

Payroll processes

Numeracy

Customer service

Education

Related qualification in payroll

Job description

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Grade Band 5

Salary £31,067 to £32,654 per annum (pay award pending from 1 April 2025)

Full time permanent 36.25 Hours - Hybrid

Shortlisting by 28th May,

Interview date: Tuesday 3rd June

We are recruiting a Payroll Support Officer within the Greater Manchester Shared Service Centre.

If you are looking for a challenge in a fast-paced, high-volume, customer-focused environment and you have a passion for payroll delivery, then this role could be for you! Prime candidates will have some experience and understanding of payroll processes and calculations, be numerate, and have a related qualification (or be willing to study).

The role is subject to Greater Manchester Police recruitment vetting, which requires a minimum UK residency of 3 years.

To help you balance your work commitments with other priorities, you will be able to complete your contracted hours flexibly within agreed parameters. While there may be a requirement for you to visit our offices regularly, post holders will also have the option to complete some of their working week at home, if desired.

The Greater Manchester Shared Service (GMSS) is an exciting partnership between Trafford Council and Greater Manchester Police, established early in 2017. Based at Trafford Town Hall, our aim is to provide a first-class, professional HR and payroll shared service for over 20,000 employees and customers across both organizations.

You will support the GMSS Management Team regarding all matters relating to payroll processes, understanding regulations and legislation, and acting as a point for specialist advice for employees, managers, and external stakeholders.

Main Purpose of the role

At Greater Manchester Shared Services, we understand that no candidate will meet every single desired requirement. If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you.

To support the development of a Shared Service Centre for Partnership members, ensuring a high-performing and customer-focused transactional HR, Payroll, and Pension service that is continuously improving and makes the best use of all available technology.

To provide comprehensive payroll control and governance administration across large, complex organizations.

To respond to general and complex queries from employees regarding their pay.

Further details are contained within the job description and person specification. The job description has been signposted to indicate at which stage of the process each criterion will be tested.

About the benefits

You will be welcomed into a friendly environment where your development will be encouraged. The post includes a generous paid annual leave allowance plus bank holidays. Successful candidates will also have access to our pension scheme, with substantial employer contributions, and a range of other benefits.

Greater Manchester Shared Services needs to hold and process information about employees, workers, and other individuals as appropriate, for various reasons. With the General Data Protection Regulations coming into force, we have in place a new privacy notice for staff, contractors, volunteers, trainees, those on work experience, and job applicants.

To find out more, please click here:
http://www.trafford.gov.uk/about-your-council/data-protection/privacy-notices/Service-Level-Privacy-Notices/Recruitment-Employment-Privacy-Notice.aspx