Payroll Specialist — Client-Facing, Hybrid Contract

OSV; Derry/Londonderry; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

OneSource Virtual (OSV) is seeking a Managed Payroll Specialist to provide full-service payroll processing for high‑level managed payroll customers. You will interact with clients via the ticketing system, triage inquiries, and ensure timely, accurate payroll processing in a hybrid role based in Derry.

Ideal candidates have an Associate’s degree and a CIPP Certified Payroll Professional certification (or within 6 months), plus at least 3 years of payroll experience.

Qualifications

• Associate’s degree required.
• CIPP Certified Payroll Professional certification required by hire or within 6 months.
• Minimum 3 years of payroll experience.

Responsibilities

• Provides full service payroll processing for high level managed payroll customers.
• Monitor tickets daily to ensure SLA and client satisfaction.
• Resolve customer issues including Root Cause Analysis and remedial procedures.
• Direct client contact to maintain relationships.
• Create and maintain SOPs for managed payroll clients.
• Attend weekly, monthly and quarterly client calls and transitions.
• Provide training to new clients on Workday and OSV payroll processing.
• Assist with configuration of pay components and reports for client use.
• Assist with testing for new clients.
• Lead special projects as assigned by Management.

Skills

Strong customer service

Client relationship management

Analytical skills

Excellent communication

Education

Associate’s degree

CIPP Certified Payroll Professional

Tools

MS Word

MS Excel

Job description

OneSource Virtual (OSV) is seeking a Managed Payroll Specialist to provide full-service payroll processing for high‑level managed payroll customers. You will interact with clients via the ticketing system, triage inquiries, and ensure timely, accurate payroll processing in a hybrid role based in Derry.

Ideal candidates have an Associate’s degree and a CIPP Certified Payroll Professional certification (or within 6 months), plus at least 3 years of payroll experience.